Plays a critical customer service role by providing customers with fast, friendly, accurate and safe service. Contacts the Head Cashier or other member of management if customer needs are not met. Monitors and maintains Self-Checkout area and/or processes return transactions, as assigned. Proactively seeks product/project knowledge to provide customers with information and identify selling opportunities. Follows all policies and procedures to ensure that shrink is minimized. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Provides customers with fast service
Follow the standard checkout process to ensure fast checkout
Remove small items from the customer s cart
Invite customers into your lane and meet customers in the aisle when
Learn to recognize that a line is anything more than one customer
checking out and two more waiting
Notify the Head Cashier whenever lines form
Provide customers with friendly service
Offer a friendly greeting, smile and make eye contact with customers
Let customers know you will assist them shortly if helping another
Thank each customer by saying, "Thank You for Shopping The Home
Assess the customer s need for loading assistance, taking into
consideration the merchandise being purchased as well as other
Give customers your full attention throughout the transaction
Process all transactions
Follow the standard checkout process to ensure accuracy and to prevent shrink
If assigned to Self Checkout, actively monitor notification messages at the
Cashier Station and assess the situation prior to over riding
Follow SOP regarding cash handling procedures, including Self Checkout
Monitor all entrances and exits, request proof of payment when necessary
NATURE AND SCOPE
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor,
causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
May have to occasionally work outdoors where temperatures and climate can fluctuate
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
Requires the abil
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Must continuously stand or walk or regularly requires lifting/handling/carrying material or
Years of Relevant Work Experience: 0 years
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Knowledge, Skills, Abilities and Competencies:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.