Senior Customer Execution Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to leading teams on projects, effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Senior Customer Execution Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication. The incumbent will proactively identify emerging trends or customer experience opportunities to which the Marketing or eCommerce teams should be aware of and will provide actionable recommendations for improving sales and customer engagement among our Pros.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES20%-Lead Project Teams of Analysts and other associates.
20%-Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization.
20%-Produce documents for teams and leadership to review and utilize.
20%-Deliver presentations to teams and executive leaders and sponsors.
20%-Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
NATURE AND SCOPE
This position reports to Sr Manager or Manager Customer Execution
This position has no direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required: Bachelor's Degree
Years of Relevant Work Experience: 3 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions there may be a need to move or lift light articles.
- Some Data Science experience preferred (AI/ML)
- Technical skills: Tableau, SQL, Python, Abode, GBQ, Salesforce, Marketing Analytics
- 4 years+ work experience, 2+ in analytics
- Master’s degree or equivalent work experience in retail, merchandising, or a consulting/project management role in a corporate environment.
- Mastery of data pipelines and cloud tech stack (especially the Google Cloud Platform) is a plus.
Knowledge, Skills, Abilities and Competencies:
Experience leading high performing teams Consulting management and/or pro
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.