At The Home Depot Quote Center (HDQC), we get UX; it’s baked into our DNA. We’re
excited to expand the team as we drive new initiatives. As UX Architect (UXA), you will work
with, guide, and mentor other UX designers and researchers to conceive, influence, craft,
and deliver effective end-to-end experiences across HDQC’s external products and internal
The UX Architect is responsible for helping to organize and lead the envisioning, planning,
delivery, maintenance, and continuous improvement of intuitive and quality products and
services through collaboration with end users and modern software development teams.
The UX Architect will act as a mentor and peer leader to other User Experience Designers
to help them grow and develop.
You are grounded and versed in Lean product methods and the core UX disciplines,
especially UX Strategy, Information Architecture (IA), and Interaction Design (IxD). You can
guide, influence, and align diverse teams through the project lifecycle with your work
products and outputs.
You know when to focus on context, structure, and arrangement
rather than presentation and visualization, and you know what the right tools are to get the
You are able to defend your design recommendations and directions because
they are informed by fundamental research: behavioral, contextual and/or other means of
capturing information from or about users.
You seek help from all sources: fellow UX professionals, product managers, business
stakeholders, engineers, analysts, and project managers. Even as you believe design and
architecture is best crafted from a single vision, you enjoy the collaborative effort, taking
feedback & criticism as a means of improving the end results.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50% - Strategy & Planning: Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
Presents design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
Guides more junior team members in strategy and alignment tasks
50% - Delivery & Execution:
Analyzes user experience data and provides recommendations to address business needs
Collaborates and pairs with other product team members (UX, engineering, and product management) to design solutions
Creates designs such that information is easy to find, consume, and understand
Communicates ideas and designs to end users and product team members
Guides more junior team members in analysis and execution tasks
Leads learning activities around modern software design and development core practices (communities of practice)
NATURE AND SCOPE
Typically reports to the User Experience Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- 10+ years of relevant work experience; with 3+ years in Enterprise UX as a UX Architect (UXA) with demonstratable experience unifying data-intensive, workflow-oriented applications for “newbie” and “expert” users alike
- 2+ years in project supervisory roles guiding and tasking more junior team members through User Experience fundamentals in a professional setting
- Proficiency in two or more of the following disciplines: UX strategy, product design, service design, user research, interaction design, information architecture, content strategy, visual design; exposure to and interest in growing in others
- Proficiency in translating and aligning user needs to requirements
- Proficiency in analyzing both quantitative and qualitative data and presenting findings and recommendations
- Proficiency in conceptual modeling and rapid visualization
- Proficiency in leveraging research and usability strategy deliverables such as discovery findings, mental models, scenarios, user journey maps, personas, debrief documentation, screeners, testing plans, task lists, low and high-fidelity prototypes, annotated wireframes, and/or clickable prototypes
- Proficiency in leveraging approaches to translating findings into tangible designs such as heuristic reviews, usability testing, competitive product analysis, web metrics data, field research, quantitative surveys, user interviews, and persona development
- Proficiency in rapid prototyping and visualization tools such as Axure, Sketch, Adobe CC, InVision, Balsamiq, Omnigraffle, Visio, and Figma.
- Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
Knowledge, Skills, Abilities and Competencies:
- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders; influencing direction and prioritization of the roadmap
- Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer Focus: Building strong customer relationships and delivering customer- centric solutions
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Optimizes Work Processes: Knowing the most effective and efficient processes and tools to get things done, with a focus on continuous improvement
- Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.