The Manager of Pro Customer Execution is responsible for developing, execution and driving cross functional strategic initiatives that bring value to Home Depot Pro Customers. The manager will identify, analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a best-in-class customer experience across all transactional channels and platforms. The role will partner with the multiple departments to ensure seamless alignment on all initiatives. Strong leadership skills, communication and analytical ability is critical to the role.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
25% - Partner cross functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot.
25% - Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store leaders and associates, merchants, internal and external teams, vendors, etc.
25% - Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores and other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates and customers and interviewing merchants.
25% - Project Management: Handle the day to day issues associated with implementing a new initiative. These may include working with store planning, visual merchandising, store and divisional associates. Use diverse problem solving methodologies to understand the fundamental parts of the problems and communicate the solutions.
NATURE AND SCOPE
This position reports to Sr. Manager or Director.
This position has 0-2 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area.
Typically requires overnight travel 5% to 20% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required: Bachelor's Degree
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions there may be a need to move or lift light articles.
Strong Analytical and quantitative skills
Knowledge, Skills, Abilities and Competencies:
Demonstrated leadership qualities
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.