The Senior Analyst Readiness Resolution is responsible for ensuring project readiness before deployment and for driving resolution of key issues for projects that directly impact customer's shopping experiences in The Home Depot stores. This position partners with multi-functional teams, consisting of approximately 10-15 individuals across the enterprise. In addition to showing innovation through leadership, the individual will be required to utilize communication, presentations, and creative problem solving skills to evaluate and drive projects to completion.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
- 65% - Evaluate Upcoming Projects: Ensure Readiness with instructions, product materials, MET/3PL training, to deliver project readiness.
- 25% - Collaboration Across Cross-functional Teams: Partner with MET and issue resolution teams to drive execution and resolve pervasive issues in a timely manner.
- 10% - Reporting: Report out on execution metrics and drive best practice learning to enhance planning readiness and resolution processes.
NATURE AND SCOPE:
This position typically reports to Manager or Senior Manager.
This position has 0 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS:
Environment: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Travel: Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience: 2 years
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Bachelor's degree preferred
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Project Management certifications are a plus
Knowledge, Skills, Abilities and Competencies:
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Decision Quality - Making good and timely decisions that keep the organization moving forward
Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Results - Consistently achieving results, even under tough circumstances
Ensures Accountability - Holding self and others accountable to meet commitments
Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.