The Assistant Installation Manager (AIM) supports the Branch Installation Manager in the efficient movement of Home Depot Installation Services (HDIS) projects through the installation process. The AIM oversees and manages the installation process for assigned jobs from beginning to completion of the in-home-sale to the satisfaction of the customer. The AIM is responsible for job start badge compliance, conducting job audits and job site inspections, and driving store connectivity and customer service. Additionally, the AIM is responsible for supporting the Branch Installation Manager in meeting and exceeding performance standards and financial metrics as it relates to the efficient completion of jobs, timely installation of jobs in the pipeline and voice of the customer surveys.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
35% - Responsible for owning the customer experience, setting the standard for service excellence, and resolving escalated customer issues.
25% - Responsible for meeting/exceeding performance standards related to: timely measure and installation, concessions, open services, and voice of the customer
20% - Manage the efficient movement of all jobs sold through the installation process in partnership with the Sales and Administration teams.
20% - Responsible for job start badge compliance, conducting job audits and job site inspections. Ensures site and warehouse safety standards and compliance.
NATURE AND SCOPE:
This position reports to Branch Installation Manager
This position has 3+ direct reports
ENVIRONMENTAL JOB REQUIREMENTS:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
EDUCATION REQUIRED: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience: 1 year
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Knowledge, Skills, Abilities and Competencies: Leverages Partnerships/Strong Customer Service Skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.