The Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
30%- Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve.
25%- Manage building and operating conditions to ensure a clean, safe, and positive associate environment.
20%- Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.
15%- Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.
10%- Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.
NATURE AND SCOPE
Reports to a MDC General Manager.
This position has between 1 and 4 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 5 years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.<br
Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.
Bachelors Degree concentrating in Operations Management, Business or Supply Chain
Proficiency in Microsoft Outlook, Word and Excel software applications
Previous change management experience
Experience providing direct customer service
Knowledge, Skills, Abilities and Competencies:
Accountable for the management of others through subordinate supervisors and for all associate activities; including selection, termination, performance appraisal and professional development of subordinates.
Plans and Aligns
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.