The Home Services Retail Specialist is responsible for setting in-home customer consultation appointments by generating quality leads for the Home Services Install programs. The Home Services Retail Specialist is assigned to a Home Depot store, attends store events, home shows, and other community lead events. This position requires a driven, self-motivated and outgoing professional to meet the needs of THD customers. The Home Services Retail Specialist helps our customers understand the services Home Services organization provides and create the ultimate in-store experience.
Major Tasks, Responsibilities & Key Accountabilities
75% - Meets or exceeds established productivity goals by generating quality appointments for the Home Services install program. Engages customers within the store, provides an excellent customer experience, creates awareness of the Home Services Install Programs, qualifies the customer to the appropriate program and schedules a free in-home consultation.
15% - Works with Home Depot store associates and management to maintain a strong store connectivity. Sets and breaks down store displays in locations that allow it and help maintain the appointment center with brochures and materials. Ensure the program displays are clean and literature is available for customers.
10% - Attends store events, home shows, and other lead events to promote Home Services business to attendees.
Nature and Scope
This position reports to Manager, Lead Generation. This position has no Direct Reports. This role’s work schedule could require working evenings, weekends, and holidays.
Environmental Job Requirements
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectable.
Travel: Typically requires overnight travel less than 10% of the time
Standard Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Work Experience Required: 1 year+
Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Knowledge or experience in a sales environment, retail or telemarketing field.
Ability to travel to various locations based upon business needs is preferred but not required.
Knowledge, Skills, Abilities and Competencies:
- Ability to influence
- Excellent customer service and interpersonal skills
- Thrive in a fast-paced team environment
- Excellent verbal and written communication skills
- Self-motivated and responsible
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.