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Job Details

Receptionist- Design Center (140450)

MD - Rockville

  • Date Posted: Nov 24, 2020
  • Company: HOME DEPOT USA, INC
  • Travel: None
  • Functional Area: Operations
  • Position Type: Full Time
  • Relocation Provided: No



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Position Description:

Position Purpose

The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more.

The Design Center Receptionist is the first point of contact for clients and are responsible for creating a warm, inviting, and friendly introduction to the Home Depot Design Center (HDDC). Receptionists will greet and educate clients on the inspirational services the HDDC offers to make their dream kitchen and/or bath a reality. HDDC Receptionists are responsible for handling front office reception and administration duties, scheduling and rescheduling appointments, and handling basic inquiries.

Major Tasks and Key Responsibilities

90% Customer Service

-Greet clients and offer a beverage as they enter the HDDC

-Answer phone calls from clients, vendors, stores, etc. and route to the appropriate party

-Update calendars and schedules meetings for associates

-Receive, sort, and distribute daily mail/deliveries

-Ensure reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)

-Follows up with clients via telephone when appropriate

-Resolves client complaints or involves the appropriate manager to ensure customer satisfaction

10% Self Development

-Proactively seeks knowledge on all HDDC products and services

-Routinely develops skills in related areas of expertise

-Stays abreast of daily, weekly, monthly sales reports

 

Nature and Scope

Typically reports to HDDC Supervisor

This position has no reports

Typically less than 10% travel

Physical Job Requirements

Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or lights

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


ESSENTIAL SKILLS:

Minimum Requirements

Must be 18 years or older

Must be legally permitted to work in the United States

The knowledge, skills and abilities typically acquired through the completion of a High School Diploma or GED

Ability to work a flexible schedule, including evenings and weekends


Preferred  Qualifications

1+ years of Specialty Retail (Professional certifications are not required)

Ability to use common office software applications, such as Outlook and Word

Ability to work in a fast-paced environment

Ability to work independently and with a team

Strong verbal and written communication skills


Competencies

Customer Focus

Drives Results

Communicates Effectively

Collaborates

Action Oriented


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.