The primary responsibility of the Store Design Consultant, who reports to the ASM of Window/Wall (Dept. 59), is to assist Home Depot customers in the total coordination of their home decor, design, and remodeling projects. Associates in this position will have design expertise and excellent product knowledge to facilitate multiple sales from all Home Depot departments. By focusing on the scope of the entire project, Store Design Consultants serve as the professional point of contact for customers - building equity and long term relationships to maximize the sales of Home Depot products and services. Store Design Consultants base their schedules on customer demand for design services.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Provides exceptional project management
-Answer questions about customers projects to their level of expertise
-Explain the steps and products needed to complete projects
-Escort customers to appropriate products necessary for their project
-Describe features and benefits of products related to project
Provides fast, friendly service
-Actively seek out customers in the showroom
-Offer a friendly greeting, smile, and make eye contact with customers
-Ask open ended questions about customers projects in order to determine their needs and level of expertise
Teams up with others to ensure customer satisfaction
-Work across design team to discuss project feasibility, planning and timing
-Relay customer information to others involved in the qualifying process
-Interact with associates in other departments to locate products for client design, expedite delivery and maximize opportunity for cross-selling additional products
NATURE AND SCOPE
-Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
o Requires the ability to move around the store and maneuver merchandise when necessary
-Responding to public address system announcements
o Requires ability to respond to customer service calls, personal pages and general information announcements
-Moving and Standing
o Requires moving around the store to assist Customers
-Identifying and reading reports, tickets and UPC labels
o Requires recognizing, identifying and using merchandise and necessary reports
-Color discernment, depth perception and far/near vision
o Requires the ability to distinguish colors, judge and see objects where and as they actually are, see beyond 20 feet and see clearly within 20 inches
o Requires the ability to determine shape and texture through touch
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
-Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven wa
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Must continuously stand or walk or regularly requ
Years of Relevant Work Experience: 0 years
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Knowledge, Skills, Abilities and Competencies:Builds Personal skills and knowledge
-Proactively seek knowledge on all products and services offered (including credit programs)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.