Sales Department Supervisors are responsible for ensuring that excellent customer service is provided to all Customers within their assigned department(s). They achieve this goal by supervising and providing training to Customer Service Associates within their departments. In addition they provide valuable input into merchandising decisions to the Sales Assistant Store Managers (ASMs) and the Freight Team. In order to do their jobs effectively, they must have excellent customer service skills, strong product
knowledge and the ability to lead and develop others.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Using the racetrack and coaching other Associates to use the racetrack to proactively seek and satisfy Customers
Providing outstanding service to external and internal Customers (e.g., assisting Customers in store or on phone, loading merchandise into Customer cars, handling complaints, etc.)
Ensuring special orders are processed in a timely and professional manner
Scheduling Associates effectively to customer service demand in labor management
Responsible for overseeing work activity within his/her department(s)
Communicates store and Home Depot objectives to associates
Supervising Associates within department(s) of responsibility
Scheduling Associates work time and training within department(s) of responsibility (to be approved by Store Manager)
Training, coaching and developing Associates customer service skills and product knowledge within department(s) of responsibility
NATURE AND SCOPE
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors near the department are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Years of Relevant Work Experience: 0 years
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Knowledge, Skills, Abilities and Competencies:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.