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Job Details

APPLIANCE INSTALLER - THE DESIGN CENTER (139484)

MD - Gaithersburg

  • Date Posted: Sep 1, 2020
  • Company: HOME DEPOT USA, INC
  • Travel: 25-50%
  • Functional Area: Operations
  • Position Type: Full Time
  • Relocation Provided: No



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Position Description:
POSITION PURPOSE

The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more.


The Design Center Appliance Installer is responsible for installing appliances for Home Depot Design Center (HDDC) customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.

MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES

70% Customer Service 

-Ensures timely completion of all jobs and installations 
-Listens to and resolves install complaints in the field and escalates issues if beyond their skill set 
-Delivers appliances and plumbing products to customer s home or other specified location 
-Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping 
-Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs 
-Follows-up on customer concerns 
-Ensures customer needs are met 

30% Appliance Installation 

-Works with team members to install appliances 
-Ensures compliance and proper adherence to job process and installation standards 
-Diagnoses installation issues, seeking additional support as needed 
-Cleans and maintains the interior of vehicle 
-Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process 
-Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management

NATURE AND SCOPE

-Reports to the Appliance Installation Manager 
-This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS


Environment: 


Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel: 
Typically requires overnight travel more than 50% of the time.

Additional Environmental Job Requirements: 


-Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise 
-Moving around the facilities


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

-Must be legally permitted to work in the United States

Education Required:


The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 
2 years

Physical Requirements:


Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Preferred Qualifications:

-Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer 
-Ability to work in a fast paced environment 
-Ability to work independently 
-Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:

Action Oriented 
-Drives Results 
-Communicates Effectively 
-Collaborates 
-Customer Focus


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.