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Job Details

Systems Engineer Senior Manager-Infrastructure (141546)

GA - Atlanta

  • Date Posted: Aug 19, 2020
  • Company: HOME DEPOT STORE SUPPORT, INC
  • Travel: 0-25%
  • Functional Area: Technology
  • Position Type: Full Time
  • Relocation Provided: No



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Position Description:
POSITION PURPOSE

The Systems Engineer Sr. Manager is responsible for attracting, retaining and developing top talent focused on market needs, and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Sr. Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software, and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Sr. Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate with, and present across, all levels of the organization. 

The Systems Engineer Sr. Manager is a strategic leader that is skilled and experienced in generating innovative ideas for growth within their respective area and across the systems engineering organization. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES


40% - Strategy & Planning: 
Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities 
Aligns Systems Engineering efforts across products and projects 
Understands enterprise goals and KPIs to ensure value is delivered against them 
Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations 
Communicates with key user and operational groups to understand business needs 
Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques 
Markets and promotes Systems Engineering capabilities so that end users understand the team's capabilities and the associated benefits 
Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners 
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner 
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives 

15% - Delivery & Execution: 
Provides guidance on configuration, debugging, and support for infrastructure 
Documents, reviews and ensures that all quality and change control standards are met 
Guides field and corporate roll-outs of technology 
Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs 
Reviews specifications for complex technology solutions 
Provides regular status to leadership regarding progress of Systems Engineering efforts 
Reviews and approves purchase requests for hardware and software 
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics 

15% - Support & Enablement: 
Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals 
Receives and prioritizes escalations and incoming requests from product teams and stakeholders 
Guides the production of in-house documentation around solutions 
Monitors tools and proactively helps teams struggling with systems issues 

30% - People: 
Provides leadership, mentoring, and coaching to Systems Engineering professionals 
Attracts, retains, and develops top talent 
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback 
Fosters collaboration with team members to drive value and identify and resolve impediments 
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs 
Guides more junior team members in strategy, alignment, analysis, and execution tasks 
Participates in and contributes to learning activities around systems engineering core practices (communities of practice)

NATURE AND SCOPE


Typically reports to the Technology Director, Sr. Director or Vice President.

ENVIRONMENTAL JOB REQUIREMENTS


Environment: 


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel: 


Typically requires overnight travel 5% to 20% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:


Must be legally permitted to work in the United States

Education Required:


The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 
6 years

Physical Requirements:


Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

6-8 years of relevant work experience 
Professional experience in the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering 
Proficiency in working as part of a collaborative, cross-functional, modern engineering team 
Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting 
Proficiency in managing and growing team members in a professional setting 
Proficiency balancing workloads across teams 
Proficiency managing and growing vendor relationships; experience with vendor negotiations 
Proficiency in infrastructure, network, database or security troubleshooting and remediation; experience with at least one other 
Experience installing and upgrading applications or databases and performing system maintenance 
Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts 
Experience with system and environment analysis, design, and optimization 
Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews 
Experience with system security design and management 
Experience with disaster recovery planning and engineering 
Experience monitoring the operational status and performance of, and configuring as well as tuning systems, networks, or databases 
Experience with operating system commands and utilities as well as scripting 
Experience working with cloud platforms such as GCP and Azure 
Proficiency in supporting a 24x7 retail operation

Knowledge, Skills, Abilities and Competencies:

Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs 
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders 
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals 
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals 
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives 
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences 
Develops Talent: Developing people to meet both their career goals and the organization s goals 
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives 
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action 
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear 
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics 
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.