The DC Quality Assurance Supervisor ensures inventory accuracy flow through problem resolution, system, and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and functional groups at the SSC to drive quality within the DC and service to over 100 stores.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40% Identify, analyze, and resolve all inventory control, warehouse management system, and process issues. Conduct root cause analysis on all related issues, document issues, and make recommendations for improvement.
20% Assist in the disposition of freight diverted to the Problem Resolutions Area as a result of inventory, vendor compliance, or systems issues.
10% Participate as a liaison between the IT, WMS, and Vendor Compliance groups at the SSC and communicate needed information and processes to the DC management and associates. Monitors WMS releases from the SSC and ensures successful roll-out.
10% Audit inbound shipments and directed by the SSC partners and create detailed reports of any deficiencies found in the inbound shipments including defects in ASN and load quality compliance. Partners with AP, vendors, and IPR to ensure inventory accuracy and vendor compliance with DC.
10% Drives accuracy and awareness by training managers and associates on the warehouse management system as well as load quality reporting and ASN compliance.
10% Diagnose, troubleshoot, understand, maintain, and diagnose problems associated with hardware issues and maintenance.
NATURE AND SCOPE
Reports to the Operations Manager
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team; may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.
ENVIRONMENTAL JOB REQUIREMENTS
Typically in a comfortable environment but with regular ex
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Years of Relevant Work Experience: 2 years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident o
Knowledge, Skills, Abilities, and Competencies: Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navi
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.