The Sr. Analyst, Online Search delivers deep analysis and understanding for the internal search domain to assist customers within product discovery on HomeDepot.com. The senior analyst will look at customer trends, as well as performance within internal search and capitalize by building models to enhance the search experience. Collaborates with various departments including Search Product managers, Search Engineering, PRO team and other business teams to execute tools, reporting, and dashboards using online and offline data (customer feedback). Works with the Search Optimization Manager and PRO team to research and analyze internal search trends and customer behavior data to identify opportunities for internal search enhancements and build new functionalities for internal search. Analyzes and understands the key drivers of search performance related to the search product roadmap. Works with the Search Optimization Manager and PRO team to provide weekly reporting and tools to Management and the supporting teams.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30% Responsible for analysis to support and strategic decision making involving internal search PRO customer behavior to view trends, provide insights, and identify areas to improve the customer experience within search
30% Support and partner with the Internal Search Product Managers & engineering team, Data Science to provide deep analysis on all current and future Road Map activities
20% Manage and automate all internal search operations reporting & data mining processes for management and cross-functional teams
10% Works with the Web analyst to provide weekly Web Analytic dashboards
10% Create and maintain optimization rules within internal search tooling, followed up by pre-post analytical & data models for PRO website
NATURE AND SCOPE
Reports to Product Management Manager
Responsible for helping others and providing on-the-job training or guidance
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Demonstrated business/financial modeling capabilities with tools such as Excel and Access.
Demonstrated skills in applying statistical analysis principles to business challenges.
Demonstrated communication and interpersonal skills, ability to work well with others.
Strong analytical skills with attention to detail; self-starter
Prior Business Analyst roles
Knowledge, Skills, Abilities and Competencies:
- Proficient with querying SOLR, SQL, and Hadoop for reporting and insights
- Analytical Skills
- Presentation Skills
- Strong Communication skills
- Strong people skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.