As a member of the Central Investigation Team (CIT), the Central Investigator is responsible for the direction and support of field Asset Protection Managers theft and fraud investigations within a specified area of the company. The CIT Investigator will work with various business partners (IT, Internal Audit, RDOs, Store Ops, MAPMs and APS) and leverage all available investigative tools to eliminate and reduce company exposure to associate and external theft. Key responsibilities include: analyzing information, determination of exception data to drive investigation, communication and coordination of information to field teams and other partners and management of the investigative process. Coordination with law enforcement to ensure effective prosecution and restitution recovery. The Central Investigator will collaborate and coordinate with various analytics support groups and IT to develop new exception reporting data, management of remote CCTV viewing to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate theft exposure. The CIT Investigator must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure a successful investigation process within their area of responsibility. The CIT Investigator must be effective at training and coaching, as they will support the field in understanding development of investigative skill sets within their area of responsibility. The CIT Investigator must have strong analytical and problem-solving skills, as they will make recommendations to business partners for the elimination of procedural/policy issues that increase theft exposure. The CIT Investigator will report directly to the Manager of Central Investigations and will work in a collaborative team environment with the entire CIT Team.
Major Tasks, Responsibilities and Key Accountabilities
30% - Leveraging store systems and data query models to isolate theft and fraud indicators. Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Utilizes multiple data sources, E-Platforms and Social Media to help identify theft trends.
25% - Execution of Exception Based Reporting opportunities / and SSC generated CCTV alerts to identify, and mitigate internal and external theft opportunities. Develop and maintain strong working relationships with HR to resolve associate issues related to theft and fraud. Develop partnership with MAPMs' and APS' to drive theft and fraud identification and reduction.
25% - Packaging and Building cases. Updates to case management, initiating quality case leads (self-generated and those inbounded from field partners) for investigation, providing actionable data and investigative support. Coordinates documentation and video. Provides weekly updates to manager on case load and case management efforts.
20% - Communicating cases and handing off investigations. Gathering intelligence and collaborating with multiple Field AP partners to identify and mitigate shrink within specified area of the company.
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role.
This description supersedes any previous or undated descriptions for this role. Management has the right to add or change the duties of the position at any time.
Nature and Scope
This position reports to SSC AP Manager.
This position has no direct reports.
Environmental Job Requirements
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required - The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience – 3
Physical Job Requirements - Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Certificates/Licenses – Loss Prevention Qualified / Loss Prevention Certified; Wicklander Zulawski Interview Certified
- 5+ Years of Loss Prevention / Asset Protection Investigative experience.
- Completed Associate’s or Bachelor’s degree from an accredited university.
- Competent in the use of retail CCTV systems.
Knowledge, Skills, Abilities and Competencies
- Excellent analytical skills as well as strong verbal and written communication skills. Intermediate skills in Microsoft Office
- Ability to handle multiple projects and gain cooperation/buy in of SSC and field leadership teams.
- Knowledge and expertise in conducting complex investigations.
- Highly developed interpersonal skills for dealing with sensitive or controversial information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.