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Job Details

User Experience Manager (137164)

TX - Austin

  • Date Posted: Mar 18, 2020
  • Travel: 0-25%
  • Functional Area: Technology
  • Position Type: Full Time
  • Relocation Provided: No

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Position Description:


The User Experience Manager is responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams.


30% - Strategy & Planning:
Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience
Aligns user experience efforts across products and projects
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

40% - Delivery & Execution:
Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
Documents, reviews and ensures that all quality and change control standards are met
Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
Receives and prioritizes incoming requests from business partners and stakeholders
Guides the analysis of user experience data and provides recommendations to address business needs
Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices
Guides the creation of designs such that information is easy to find, consume and understand
Guides the communication of ideas and designs to end users and product team members

30% - People:
Provides leadership, mentoring, and coaching to User Experience professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments
Acts as a proponent of UX practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)


Typically reports to the User Experience Sr. Manager, Technology Director or Sr. Director



    Must be eighteen years of age or older.
    Must be legally permitted to work in the United States.

    Additional Minimum Qualifications:

    Must be legally permitted to work in the United States

    Education Required:

    The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

    Years of Relevant Work Experience:
    5 years

    Physical Requirements:

    Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

    Preferred Qualifications:

    5-7 years of relevant work experience
    Experience working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team members
    Proficiency in guiding more junior team members through User Experience fundamentals in a professional setting
    Experience managing and growing team members in a professional setting
    Experience balancing workloads across teams
    Mastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the others
    Mastery in translating user needs into visual assets and guiding others to do so
    Mastery in working as part of a collaborative, cross-functional modern software development team

    Knowledge, Skills, Abilities and Competencies:

    Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
    Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
    Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
    Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
    Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
    Develops Talent: Developing people to meet both their career goals and the organization s goals
    Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
    Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
    Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
    Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
    Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.