The Staff Software Engineer is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. Staff Software Engineers are expected to pair on a daily basis as they work through user stories and support products as they evolve.
Staff Software Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. In addition, Staff Software Engineers may be involved in product configuration, performance tuning and testing as well as production monitoring.
As a Staff Software Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution:
- Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
- Documents, reviews and ensures that all quality and change control standards are met
- Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
- Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
- Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
- Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
- Identifies product enhancements (client-facing or technical) to create a better experience for the end users
- Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
- Contributes to foundational code elements that can be reused many times by a product
- Contributes to meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
- Defines Service Level Objectives for product(s) to constantly measure their reliability in production and help prioritize backlog work
20% - Support & Enablement:
10% - Learning:
- Fields questions from other product teams or support teams
- Monitors tools and participates in conversations to encourage collaboration across product teams
- Provides application support for software running in production
- Proactively monitors production Service Level Objectives for product(s)
- Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
- Triages high priority issues and outages as they arise
NATURE AND SCOPE
- Participates in and leads learning activities around modern software design and development core practices (communities of practice)
- Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
- Attends conferences and learns how to apply new technologies where appropriate
Typically reports to the Software Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Proficient in an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Knowledge, Skills, Abilities and Competencies:
- 5+ years of experience in IBM Transformation Extender ITX (formerly known as WTX, DSTX, Mercator) as well as experience at least one of the optional skills
- Understanding of IBM Message Queuing, Apache Active Message Queuing, Java, Apache Tomcat, Documentum, Service Now, Tivoli Workload Scheduler
- Bachelor’s degree in Computer Science or related field is preferred
- Experience supporting a 24x7 production environment
- Operating Systems- Linux, AIX and Windows : Databases- DB2, SQL Server and Oracle
- Knowledge and experience in deployments, migrations and version upgrade
- Ability to troubleshoot production issues in a timely manner involving a complex systems
- Ensure infrastructure has adequate capacity and are refreshed on a periodic basis
- Maintain system documentation and provide production metrics reporting
- Effectively perform and document root cause analysis of issues
- Understanding and knowledge on ITIL processes which involves Incident, Change and Problem management
- Knowledge on UNIX shell scripting skills
- Cultivates Innovation: Creating new and better ways for the organization to be successful
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
- Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Drives Results: Consistently achieving results, even under tough circumstances
- Global Perspective: Taking a broad view when approaching issues; using a global lens
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
- Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.