Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
College Degree preferred
Knowledge of technologies and standard practices typically found in a call center environment such as CRM software and multi-line phones
Knowledge of standard practices and terminology used in retail sales and/or the building materials industry preferred
Knowledge of Home Depot systems and such as QuoteCenter, eSVS, Store Systems and MyCD
Knowledge, Skills, Abilities and Competencies:
Consistently provides outstanding customer service, following through on responsibilities to internal and external customers and recovering from any errors made
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment
Experience with assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer
Demonstrate broad-based knowledge of Home Depot product offerings
Proficient written and verbal skills
Ability to type 25 WPM with minimal errors
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.