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Job Details

Scrum Master (QuoteCenter) (145609)

WA - Vancouver

  • Date Posted: Dec 14, 2020
  • Company: HOME DEPOT STORE SUPPORT, INC
  • Travel: None
  • Functional Area: Merchandising
  • Position Type: Full Time
  • Relocation Provided: No



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Position Description:
POSITION PURPOSE

Working at the world's largest home improvement retailer is a career-defining experience. New associates decide to join us because: they love our people and culture, they get to work with cutting-edge technologies, and they spend every day solving large-scale problems that matter. As a Home Depot QuoteCenter associate, you will impact the daily lives and decisions of our customers who spend billions of dollars at our stores in North America.

At The Home Depot QuoteCenter our mission is to “enable a frictionless customer experience to sell Pros the complete job for the planned purchase.” Behind everything our users see and experience within The Home Depot QuoteCenter application eco-system is the Build, Integrate and Connect operating model built and managed by a diverse team of Merchants, Product Managers, Engineers, Marketeers, Operations, and Support professionals that enable Doers to Get More Done. 

We’re committed to maintaining a fun, engaging and inclusive environment, ensuring the agility of a close-knit team and driving results that enable Home Depot to continue to be a leader in our industry. At The Home Depot QuoteCenter, we value diversity in all of its forms, and we work hard to support growing associate skills in a fast-paced collaborative environment. 

The Home Depot QuoteCenter product team is focused on delivering a great software product that empowers our associates to provide a wealth of products at great prices to our customers.

A Scrum Master is responsible for facilitating Product and Software Engineering teams to adherence to proper Agile processes enabling them to deliver better products more effectively. This position also guides an Agile team in effective delivery with a predictable and sustainable cadence. Facilitates all Scrum ceremonies for teams while also coaching team members to follow Agile best practices. This position is looked upon to foster the growth and adaptation of Agile values within the organization as a whole by nurturing self-organizing and high performing teams through mentorship and coaching. Identifies problems, dependencies, dysfunctions and then facilitates quick resolution via negotiation, arbitration, discussion or escalation. The Scrum Master will track and communicate team metrics such as velocity and sprint/release progress.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

45% - Facilitates Improvement Processes: 
- Agent of change: takes feedback from the teams and work with stakeholders to implement positive, meaningful changes to processes with an eye toward continuous improvement 

45% - Facilitate Agile Ceremonies: 
- Prepares for and facilitates Agile ceremonies including daily stand-ups, sprint review meetings, retrospectives meetings, and other related meetings 
- Supports Product Owner ensuring the product backlog is properly refined 
- Updates agile tracking systems to provide transparency on Product & Sprint Backlogs 
- Removes impediments to the team’s ability to perform by working closely with Product Managers/Owners/Development and support organizations. Solve problems throughout the life of the project and tries to resolve problems during the design and planning phase 

10% - Metrics Reporting: 
- Tracks and communicates metrics such as team velocity and sprint/release progress regularly

NATURE AND SCOPE
This position reports to the Sr Mgr Program Management. 
This position has 0 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

Travel: 
Typically requires overnight travel 5% to 20% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Certifications & Licenses:
Certified Scrum Master

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
Bachelor's degree preferred 
Working knowledge of Microsoft Office Suite 
Demonstrated ability to collaborate and work effectively with cross-functional teams 
Demonstrated project management skills 
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills 

Knowledge, Skills, Abilities and Competencies:
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 
Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders 
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives 
Ensures Accountability - Holding self and others accountable to meet commitments 
Manages Conflict - Handling conflict situations effectively with minimal noise 
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done with a focus on continuous improvement 
Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.