Skip Navigation

Job Details

Senior User Experience Designer
  • Location: NC-Raleigh
  • Physical Address: 4300 Six Forks Road Raleigh, NC 27609
  • Employment Type: Full-Time
  • Days and Hours: Monday - Friday 8:00am-5:00pm
  • Functional Area: Strategy
  • Education Required: High School Diploma/GED
  • Experience Required: 6 years
  • Job ID: 33608


Position Description:
Our small but mighty in-house design department is looking for an experienced and ambitious Digital Designer. In addition to supporting the current website, we’re about to launch into a year-long website re-platform and redesign. We also help manage several partner platforms for digital banking, business banking, and online account opening.

As a Senior User Experience Designer, you will  be given the opportunity to perform UX for digital experiences as a liaison between Program/Product Managers, IT, 3rd party vendors, and key internal stakeholders. Serve as a thought-leader and consultant for the business and lead all aspects of design and user testing for enhancements and projects that are small, medium or large in size and/or complexity while supporting those functions for large cross-functional or enterprise-wide initiatives. Assist team with strategy execution.  Create and coordinate user test plans. Mentor other designers as needed.

Position Requirements:
Summary:
​Perform UX for digital experiences as a liaison between Program/Product Managers, IT, 3rd party vendors, and key internal stakeholders. Serve as a thought-leader and consultant for the business and lead all aspects of design and user testing for enhancements and projects that are small, medium or large in size and/or complexity while supporting those functions for large cross-functional or enterprise-wide initiatives. Assist team with strategy execution.  Create and coordinate user test plans. Mentor other designers as needed.

Basic Qualifications:
​Bachelors Degree with 6 years of design/UX experience
or
High School Diploma with 10 years of design/UX experience

Additional Requirements:
​- Demonstrated critical thinking skills
- Effective conflict management skills
- Ability to quickly understand complex business issues and processes
- Strong communication skills (oral and written)
- Strong quantitative, analytical, and conceptual thinking skills
- Strong technical acumen
- Strong organization and time management skills
- Strong Interpersonal skills
- Experience in Microsoft Word, Excel, PowerPoint and Visio
- Experience in Adobe Creative Suite and Sketch

Other Preferred Qualifications:
​- Possesses an understanding of the internet, web application development and system design
- Experience with design research
- Experience working in the financial services industry
- Experience with usertesting.com


Principal Accountabilities:
​Perform day-to-day design activities, including product/channel support and support of other corporate initiatives as needed.  

​Develop scenario analysis for user testing.  Write and execute test plans for design research.

​Partner with IT or other necessary parties to support agile execution of design deliverables.

First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.