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Customer Care Representative
Job ID #: 1982 Location: Canada - QC - Lachine
Functional Area: Customer Service Department: Customer Service
Position Type: Full-Time Regular Education Required: College Diploma
Experience Required: 2 years Relocation Provided: No
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Based out of our office located in Lachine, we have an immediate full time opportunity available within the Customer Care department.

Customer Care Representative, Montreal, Quebec

Reporting to the Manager, Customer Care, this position is one that provides accurate, prompt service to customers and promotes increased sales. We encourage the development and advancement of our employees. In the future the candidate could move to a Sales position.

Duties of this position include, but are not limited to:

      • Processing accurate and efficient orders and resolving customer order problems within minimum supervision

      • Following-up and expediting with appropriate personnel on all outstanding customer orders

      • Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns

      • Maintaining high standards of telephone etiquette and promptness

      • Attending product knowledge seminars and staying current on all company policies, business processes and integration with SAP

The Successful Incumbent will have:

      • High School Diploma as a minimum, College degree an asset

      • One to two years related work experience

      • Customer service skills, product knowledge and business processes knowledge

      • Client-oriented, problem-solving, listening, teamwork, detail-oriented, and communication skills

      • Respect for company values: agile, caring, innovative

      • Bilingualism- English and French is required (written and spoken)

      • Intermediate Microsoft Office skills

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