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Job Details

Personal Loans - Customer Service
  • Job ID: P213383
  • Functional Area: Customer Service
  • Job Type: Full Time
  • Location: West Valley City (UT)
  • Requisition Shift: Day Shift


At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Class Start Date:March 30, 2020

Shift Requirements:9:30 AM – 6:00 PM (Monday – Friday) No Weekends.

Starting Wage:$17.00 per hour

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)

  • Tuition Reimbursement for eligible US based employees

  • 401K with company match and fixed contribution

  • Employee Stock Purchase Plan

  • Full service cafeteria featuring Starbucks and subsidized Mindful options

  • Access to fitness center

  • Opportunities to volunteer in the community

  • Development groups and training

  • On-site Health Clinics

  • Onsite Employee Assistance Program Counselors

  • Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

Responsible for handling complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer inquiries may require deviation from standard screens, scripts, and procedures. Navigates a computerized system for responding and/or troubleshooting to customer questions.

Responsibilities

  • Documents customer files.
  • Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments, credit limit increases, and complex solutions.
  • Handles complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.
  • Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scripts, and procedures.
  • Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries.
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Preferred Qualifications

If we had our say, we would also look for:

  • H.S. Diploma or GED
  • 1+ years of experience in Customer Service

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.