Under general supervision, performs a variety of clerical duties for the assigned clinic including: patient registration, insurance verification and billing, appointment scheduling and telephone or on-line appointment reminders; collection of co-pays; timely updating of all pertinent patient record demographic information; telephone answering and clinic receptionist functions. Assists in the process to re-engage and maintain patient in care.
Bilingual Spanish required
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has
Education: Graduation from high school or possession of a GED Certificate.
Experience: Typically two years of recent customer service experience and one year of recent healthcare and/or professional clerical experience preferred.
Knowledge, Skills & Abilities: Knowledge of Microsoft Office. Some knowledge and the ability to learn medical terminology. Provides customer service to the clients, public and staff, greeting them and assisting them with needs and or directing them accordingly. Ability to treat all customers and co-workers with courtesy, dignity and respect; consistently displays courteous and respectful verbal and non-verbal communication with customers and co-workers as established by policies and procedures. Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job reponsibilities or to improve a patient's care. Dresses professionally by wearing the hospital mandated clerical uniform and abides by the Denver Health dress code. Bilingual skills preferred. Knowledge of insurance programs and registration requirements; ID, Insurance, Power of Attorneys, Proof of Address, Co-pays and the proper documentation of these. Knowledge and understanding of clinic flow as it pertains to patient appointments. Ability to effectively work in a care team setting, made up of a Provider, HCP, Nurse and Clerical member.
Certificate/License/Registration: None. All Certifications and Licenses required for this job must be kept current as a condition of continued employment.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.”