Position Summary:
The Surgery Scheduling Specialist provides planning and service to patients and physicians in order to facilitate the scheduling and performance of surgical procedures.
Qualifications:
EDUCATIONAL REQUIREMENTS
None specified.
CERTIFICATION & LICENSURE REQUIREMENTS
None Specified
EXPERIENCE REQUIREMENTS
Previous customer service, insurance/coding and previous medical business office experience. Some experience with computers needed.
SKILLS AND KNOWLEDGE
Must have excellent customer service skills and be able to project a professional, pleasant image, while interacting with a variety of personalities and cultures. Demonstrates tact and diplomacy and has strong oral and written communication. Must be able to problem solve effectively with coworkers, accept and institute change, and plan and prioritize.
Essential Functions:
- Facilitates the scheduling of surgery cases / procedures within a hospital or out-patient surgery center.
- May conduct financial discussion with patients regarding fees for surgical procedures and collect surgical deposits, as per departmental guidelines.
- Serves as a resource to other staff regarding surgery scheduling functions and participates in training other clinic staff to cover during absences or anticipated vacancies.
- Schedules pre-surgical H&P per policy MS503.
- Surgical consent(s) management. Validate consent(s) for accuracy and completion before forwarding it to the surgical location.
- Serve as the email and phone contact for outside vendors.
- Knowledge of CPT codes, mapping of CPT codes, and Medicare guidelines related to hospital admissions.
- Cross train in other surgical areas.
- Cross trained within the department to perform tasks, such as, check-in, check-out, and phone roles.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
