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Job Details

DUAL FLOOR SUPERVISOR CASINO S/U SHIFT MANAGER
  • Job ID: 24933
  • Position Type: Full-Time Regular
  • Department: TABLE GAMES - 100 - FRPDRFS01
  • Property: Fremont
  • Location: Las Vegas, NV
  • Education Required: Not Indicated
  • Experience Required: 5 - 7 Years


Position Description:

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

  • Regularly circulate throughout Casino Pit as assigned.
  • Enforce compliance with all applicable laws and regulations. 
  • Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness as well as the integrity of the casino operation.
  • Stand and circulate throughout assigned area.
  • Possess through knowledge of games assigned to supervise.
  • Calculate all payoffs.
  • Understand and monitor compliance with gaming regulations, company policies and procedures.
  • Operate computer to access credit line, issue credit.
  • Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
  • Direct and supervise dealers in assigned area.
  • Evaluate designated employees’ performance on a yearly basis.
  • Monitor changes of cards and dice; inspect new equipment before allowing into play.
  • Resolve customer complaints or refer to Shift Manager when appropriate.
  • May be assigned to run shift and be responsible for the overall management of all casino table games on assigned shift. Ensure that all company policies and procedures and all gaming regulations are strictly adhered to at all times.
  • Responsible for handling all casino guests’ needs, complaints and disputes related to table games and other areas in a timely & professional manner

Position Requirements:

  • Must be at least 21 years of age.
  • Five (5) years of experience as a Floor Supervisor.
  • Prior experience in the same or similar position preferred.
  • Must have thorough knowledge of all casino games, rules, procedures and regulations.
  • Must have excellent communication and customer service skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.