Job Details

Position Description:

Greet and escort restaurant guests to their table based on the number of persons in their party and according to assigned stations. Present menus to guests and describe menu items to them. Circulate through restaurant and coordinate the activities of the restaurant personnel to ensure prompt and courteous service.

Job Functions

• Take reservations and enter all information regarding guests’ request for the meal.
• Inform the serving team of all preferences, needs, and special requests from the guest prior to their reservation.
• Greet guest at the door and seat guests.
• Pass along guest names to the serving team or Bar/Lounge team immediately after seating.
• Understand and meet sequence of service requirements for the Host position.
• Must have thorough knowledge of food and beverage menu items.
• Meet with bar staff and serving team after service to ascertain any important information regarding guest needs and preferences and input information into guest history for future service.
• Assign bus person and food server breaks.
• Inspect and monitor cleanliness of room and compliance with safety and health code regulations.
• Resolve customer complaints; refer complaint to management as appropriate.
• Maintain record of number of guests served during shift, employee absences, or problems with equipment or food service.
• Any other duties as assigned by management.

Position Requirements:

Job Specifications

• One (1) year of experience
• Must be able to stand and walk for extended periods during shift
• Must have excellent customer service and communication skills
• Must be able to push, pull, and lift up to 50 pounds
• Must be able to obtain/maintain any necessary licenses and/or certifications