Job Details

Position Description:

Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.

Job Functions

• Handle service calls and guest complaints quickly, efficiently, and courteously.
• Issue equipment to guests; such as, rollaway beds, irons and ironing boards.
• Handle guest lost and found inquiries.
• Log all calls that come into Housekeeping.
• Maintain communication with Front Desk and Engineering.
• Monitor the computer for check-outs, pick-ups, and discrepancies; communicate status.
• Assign, distribute, and/or collect keys, beepers, and duties to employees.
• Assist outgoing and incoming shifts in accounting and transfer of personnel paperwork, keys, and beepers.

Position Requirements:

• Prior experience in a similar position preferred.
• Must be detail-oriented and highly organized.
• Must be able to sit for extended periods of time.
• Must have good typing skills.
• Must be computer literate and able to operate standard office equipment.
•  Must be able to effectively communicate by phone, beeper, and two-way radio.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.