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Job Details

DUAL DEALER 21 S/U SUPERVISOR
  • Job ID: 31051
  • Position Type: Full-Time Regular
  • Department: TABLE GAMES - 100 - GCPDRDL01
  • Property: Gold Coast
  • Location: Las Vegas, NV
  • Education Required: Not Indicated
  • Experience Required: Not Indicated


Position Description:
Dealer 21:

Deal assigned games in an accurate manner while providing outstanding customer service.

  • Deal game according to standard rules, company procedures, and applicable gaming regulations.
  • Shuffle and deal cards accurately to customers.
  • Quickly and accurately calculate face value of cards.
  • Exchange cash for proper denominations of chips.
  • Pick up losing bets and cards from customer’s betting square.  Pay winning bets and place chips in appropriate betting square.
  • Complete any required forms, records, and documents.
Supervisor:

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
  • Stand and circulate throughout assigned area.
  • Possess through knowledge of games assigned to supervise.
  • Calculate all payoffs.
  • Understand and monitor compliance with gaming regulations, company policies and procedures.
  • Operate computer to access credit line, issue credit.
  • Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
  • Direct and supervise dealers in assigned area.
  • Evaluate designated employees’ performance on a yearly basis.
  • Monitor changes of cards and dice; inspect new equipment before allowing into play.
  • Resolve customer complaints or refer to Shift Manager when appropriate.

Position Requirements:
Dealer 21:

  • Must be at least 21 years of age.
  • Six (6) months of prior experience or dealer’s school strongly preferred.
  • Maintain current knowledge of applicable company policies and gaming regulations.
  • Must have excellent customer skills.
  • Must be able to stand for extended periods of time for majority of shift.
  • Must be able to bend and reach across gaming table.
  • Must be able to use hands to deal and collect playing cards.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Supervisor:
  • Must be at least 21 years of age.
  • Two (2) years of experience as a Floor Supervisor.
  • Must be knowledgeable about applicable gaming regulations and company policies.
  • Must have thorough knowledge of a minimum of two (2) games.
  • Must have excellent communication and customer service skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.