Job Details

Position Description:

Job Purpose and Scope:  

            Provides computer support for Bank OZK employees.

Essential Job Functions:                                                                    

1. Provides PC Support, software and hardware support for all divisions.
2. Provides Local network administration.
3. Conducts Hardware/software installation and configuration.
4. Provides support in preparing new branches for opening.
5. Maintains inventory and orders necessary supplies as needed and approved.
6. Regularly exercises discretion and judgment in the performance of essential job functions.
7. Maintains effective communication with other internal IT teams.
8. Maintains good punctuality and attendance to work.
9. Follows Bank policy, procedures and guidelines.

Knowledge, Skills & Abilities:

1. Knowledge of hardware and software installation, testing and operation.
2. Knowledge of application of computer software.
3. Knowledge of local area networks and fundamental concepts.
4. Ability to communicate technical concepts effectively to a technical or non-technical audience.
5. Ability to maintain attention to detail.
6. Ability to work without close supervision.
7. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
8. Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
9. Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
10. Ability to demonstrate effective time management skills.
11. Ability to work extended hours.
12. Ability to demonstrate effective customer service skills.

Equipment Used in Job Performance/Working Environment:

1. Computer
2. Telephone
3. Multi- Function Device
4. Smartphone
5. Microsoft Office
6. Windows Desktop

Major Job Demands (Physical/Mental):

1. Decision-making
2. Problem-solving

Position Requirements:

Basic Qualifications:

1. High school diploma or equivalent required.
2. Bachelor’s degree in Information Systems, MIS, Business Administration or equivalent field preferred.
3. Minimum three (3) years’ experience in Information Systems required.
4. Valid driver’s license and good driving record.