Job Details

Position Description:

Job Purpose and Scope:

Responsible for ensuring Banking Center leaders and their teams are consistently performing their roles with excellence. You will also cultivate positive working relationships with your peers, business partners, and the various departments that support Retail Banking, including Sales Effectiveness, Branch Administration, Human Resources, Deposit Operations, Marketing, Deposit Pricing, etc.  Your leadership and ability to execute will enable Bank OZK to improve every day.

Essential Job Functions:

1. Demonstrate a passion for delivering excellence and creating a high performing, diverse team that understands and enthusiastically embraces the Bank’s vision, strategies, and goals, and wants to win together.
2. Meet regularly in person in your assigned offices to engage constantly and actively with team members, observe and monitor performance, and coach Banking Center Managers to ever greater skill.
3. Successfully execute the Bank’s strategies and tactics for the region.
4. Ensure business growth that meets the Bank’s standards for quality and profitability, customer satisfaction, and regulatory and operational compliance.
5. Support team members’ client negotiations based on an understanding of the fundamentals of banking and Bank OZK’s strategies.
6. Lead, coach, monitor, and develop your team to successfully execute against defined business development goals, operational effectiveness, and service standards. This includes, but is not limited to, ensuring your team is performing daily huddles, client needs assessments, and other Retail Sales Effectiveness processes according to established standards.
7. Address team member development, coaching, and performance matters in a timely and fair manner in collaboration with Human Resources and in accordance with Bank OZK’s policies and guidelines.
8. Demonstrate accountability for business development-related key performance indicators and goals, in addition to new client growth, client expansion, exception pricing mitigation, fee waiver management, and other metrics as determined by management.
9. Collaborate effectively with operational partners to hold team members accountable to corporate operational standards and effective internal controls.
10. Coordinate and create synergies between multiple banking centers and line of business partners to focus on and achieve business objectives.
11. Anticipate and respond effectively to high pressure situations and an ever-changing banking environment constantly affected by economic cycles, labor market dynamics, technological advancements, regulatory changes, etc. 
12. Monitor and analyze industry trends, competitive activity, and market changes to identify and keep senior management aware of your region’s unique strengths, weaknesses, opportunities, and threats.
13. Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and recruitment efforts.
14. Identify, recruit, hire, and retain excellent talent to maintain a highly effective team.
15. Display a high degree of integrity, trustworthiness, professionalism, flexibility, and adaptability.
16. Follow Bank policies, procedures, and guidelines to protect clients, employees, and bank assets.

Knowledge, Skills & Abilities:

1. Knowledge of business development techniques in a retail environment.
2. Knowledge of retail banking or ability and willingness to learn.
3. Ability to create and foster a pipeline of talent and a culture of growth where high performing team members see and understand career development opportunities.
4. Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth.
5. Ability to think strategically and translate goals into actionable, detailed, day-to-day execution.
6. Ability to consistently deliver exceptional customer experiences.
7. Ability to effectively lead and manage all aspects of performance including people, operations, service, and business development.
8. Ability to demonstrate an understanding and belief that an individual’s attitude and aptitude are the primary determinants of success.
9. Ability to strategically place people in roles and on teams that enable them to be fully engaged, contributing their unique strengths, gifts, and experiences to their roles.
10. Ability to communicate effectively both verbally and in writing.
11. Ability to demonstrate effective planning and organizational skills in a dynamic business environment.
12. Ability to adhere to Bank policies and procedures.
13. Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. 
 
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Position Requirements:

Basic Qualifications:

1. Bachelor’s degree or commensurate work experience required
2. 5+ years of business development and retail leadership experience, preferably leading a minimum of 5-7 retail banking branches, required
3. Proven, consistent achievement of business growth goals and financial targets required
4. Experience managing, leading, and coaching professionals required
5. Comprehensive knowledge of bank products/services and regulations preferred
6. NMLS eligibility required; NMLS license preferred (required for lending activities)