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    Field Applications Engineer - Taiwan

    • 17823
    • Applications Engineering
    • Experienced Professionals
    • ISG Connectivity Management
    • Connectivity - Commercial Operations
    • Taiwan
    • Taipei
    • Taiwan

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    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Job Description

    Technical Solutions Expert 

    Introduction:

    ARM’s Secure Identity Group is expanding, and we are hiring a new Technical Solutions Expert (FAE / Pre-Sales Engineer) to be based in Taipei, Taiwan.

    If you have a technical understanding in smart card technologies, experience in enterprise large scale server technologies, cellular devices, network deployments, and are interested in IoT, love presenting and interacting with customers on both a business and technical level, and are a fun person to work with – we want you in our team.

    Scope of the role:

    Reporting to the Regional Sales Manager, you will be work with the other Secure identity Sales, Business Development, Product Management, Marketing and other groups, you will work to drive adoption & revenue of Arm’s Secures Identity and Connectivity Management Group offerings throughout Taiwan and its surrounding region.

    Job Requirements

    Job requirements:

    Sales Enablement:

    • Articulate and educate customers on the value proposition of Arm's services
    • Responsible for driving deeper level technical requirements during sales process in order to scope and estimate the project.
    • Amalgamate requirements into a clearly defined solution which may be used in the pre-sales process (high level, non-technical)
    • Defining project scope, designing initial high-level solution architecture and estimating level of effort.
    • Collaborate with Arm Sales Managers, customers and other Arm teams to oversee technical responses to RFIs, RFPs and tender bids.
    • You will be the “customer voice” towards our Product and Engineering groups, articulating customer and field requirements, and “ARM’s voice” towards the customer, explaining how to use current and planned capabilities.

     

    You will build deep technical and business relationship with customers, and also have Arm’s Product Managers and Engineers to assist.

     

    Account support:

    • Collaborate with customers to ensure their requirements are in scope of solution - define areas of professional services
    • Define statements of work
    • Collaborate with Product team to ensure project is on schedule
    • Collaborate with engineering teams to ensure deliverables meet customer requirements
    • Define acceptance testing process that need to be carried out post-delivery to ensure customer satisfaction with the installation/deliverables

    Technical support:

    Answer the technical queries coming from customers in the Secure Identity, Connectivity Management domains, and Arm’s wider IoT services and solution offerings.

    Requirements:

    • Experience in a technical & customer facing role.
    • Technical understanding of Smart Card Technologies (SIM/eSIM), Cellular device, Service Provisioning and Connectivity Management Platform
    • Hands on experience with Smart Card products, tools, technical standards (3GPP, GSMA)
    • Presentation and listening skills with varied audience types and sizes.
    • Ability to articulate new and complex product offerings; ability to synthesize multiple viewpoints, perspectives and opinions with objective and impartial analysis to solve problems, gain consensus, and drive decisions.
    • Technical understanding of Enterprise Software and familiarity with related software services (SaaS), ideally within the IoT and/or mobile telecoms contexts
    • Experience and connections in various industrial verticals (e.g., Telecoms, Utilities & Energy, Connected Spaces, and Transportation, Logistics & Retail).
    • Organised and flexible; problem solver; self-starter with “can do” attitude.
    • Willing to travel
    • Experience with embedded systems development
    • Good knowledge of software programming
    • Bachelor’s degree in CS / EE or other relevant discipline

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    About Arm

    Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

    With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

    ARM Benefits

    Benefits

    Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

    • Annual Bonus Plan
    • Discretionary Cash Award
    • Sick Leave, 15 days
    • Statutory Social Benefits:
    • - Pension fund
      - Labour & National Health Insurance
    • Commercial Benefits:
    • - Medical & Travel
      - Annual Health Check
    • Holiday, 21 days annual leave
    • Sabbatical, 20 paid business days every four-years of service
    • Volunteering, One (1) paid working day each year (TeamARM)
    • Others, mobile phone purchase, team and social events

    About Arm

    Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

    With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

    About the office

    The Arm Taipei office consists of employees from the Sales, Marketing and Partner Enablement teams. A haven for foodies, you can eat very well- and very cheaply in one of Taipei’s many night markets and food courts. Nestled in a valley and surrounded by mountains, a short train ride will take you to either numerous beaches or mountainside hot springs and hiking trails.

    Taipei, Taiwan
    Arm Taiwan Ltd.
    安謀國際科技股份有限公司
    地址:
    11494
    台北市內湖區瑞湖街36號8樓
    8F, No. 36, Ruihu St.
    Nei-Hu District
    Taipei City
    11494
    Taiwan (R.O.C.)



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