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    Engagement Manager

    • 17728
    • Design Engineering
    • Experienced Professionals
    • ISG Data
    • Data - Customer Success & Solutions
    • India
    • Bangalore


    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Job Description

    About Us

    Arm Treasure Data provides an end-to-end, fully managed cloud service (data acquisition, storage and analysis capability) for Big Data that is trusted and simple.  As the original developers of Fluentd, an advanced open-source log collector specifically designed to solve the big data log collection problem, Arm Treasure Data solves the problems for companies wanting the ability to manage their big data needs.

    We are seeking an Engagement Manager to join our growing Solutions Engineering – Professional Services Team.  The Treasure Data Solutions Engineering team has three areas of focus - Pre-sales, Professional Services and Customer Success Engineering, and this role will focus on the Professional Services competency.  


    Who We Look For


    As its core, this role is about three things - helping our customers achieve their business goals, creative problem solving and driving engagement and adoption. Our customers come to us to solve their problems. Your mission is to work with them and internal teams at Treasure Data to find these answers by leveraging the full capabilities of our leading Customer Data Platform.

    Our customers’ problems are varied: some are trying to reach their customers in a new way. Some are trying to develop a new market segment. Some are trying to evolve their go-to-market in a transformative manner and enlisted our product as a key piece of the puzzle. Oftentimes, it’s all of the above at the same time. If you love working with multiple teams, driving a project to completion, delighting customers while constantly learning about new domains, this is the role for you.


    Things you will do

    -       Manage the entire engagement and own the delivery from start to finish while focusing on accelerating time to value

    -       Participate in project initiation, requirements gathering, solution design as well as training and initial production support

    -       Provide guidance during customer’s development and adoption lifecycle (implementation, onboarding and adoption)

    -       Partner with customer’s senior decision makers and project sponsors in understanding their business goals and use cases

    -       Provide thought leadership and guidance while ensuring that the engagements align with our Best Practices and Implementation methodologies

    -       Be the subject matter expert in all things Treasure Data and work with the customer as well as internal teams in driving the design of a scalable solution

    -       Up 20% travel may be required as part of this job

    Job Requirements

    Your background and skills will include


    -       8+ years of project / account management experience working with distributed teams

    -       Proven project leadership experience implementing multi-million-dollar enterprise ERP / CRM projects or SaaS implementations

    -       Prior experience with requirements gathering, scope definition, leading product and strategy workshops, change management and adoption

    -       Analytical and strategic mindset to understand how to convert customer’s objectives and business goals into actionable use cases and a tangible project plan

    -       Time management skills with the ability to effectively manage and prioritize multiple competing projects at the same time

    -       Excellent communication (oral/written/presentation) skills; able to communicate and set expectations at various levels within customer’s organization

    -       Ability to partner with customers and build strong relationships while influencing collaborative decision making

    -       Prior experience with consultative and solution-based selling

    -       Motivated self-starter who is hungry to win

    -       B.S. or B.A. in a technical field


    We would be thrilled if you


    -       Have experience selling Cloud-based or SaaS products

    -       Have a good understanding of digital marketing and marketing technologies

    -       Have consulting experience at a Big 4 consulting firms

    -       Have experience working with big data technologies (such as Hadoop, MapReduce, Hive/Pig, Cassandra, MongoDB etc.)

    -       Have some level of understanding or experience in AI and ML concepts


    What You Get


    Competitive salary and benefits: we seek the best talent for this role as you are the enduring face of our company for our most strategic customers.

    Unique access: You will have the opportunity to engage deeply in a complex enterprise business & technology challenge with the full backing of our Product & Engineering organizations. For the entrepreneurially minded, this is a hugely valuable experience.

    Innovation: Our business is at the frontier of enterprise technology adoption. You have an opportunity to learn about a whole suite of technology that is changing how the world’s largest institutions run their core businesses.


    What We Value


    Humility: Know what you do not know, be candid about it, seek help and guidance -- both from customers and colleagues.

    Gumption: Some call it “distance traveled”, i.e., how far you have come in your life overcoming obstacles, putting in sustained effort, defying the odds. We love optimistic doers.

    High cognitive skills & adaptive learning skills: We value people who can learn actively from the environment and constantly tweak their approach. Success comes from million such tweaks.

    Technical breadth and depth: You will not program actively for this role.  However, you do have to develop a strong technical understanding of our platform and adjacent products. A bachelor’s degree in technical fields such as Computer Science and Electrical Engineering is a plus, and a strong work experience in a technical role can be a (often better) substitute.

    Ability to travel: 25 - 75% required based on your location (ex: close to the customer but far from our HQ and vice versa).

    Working at Arm Treasure Data

    • You can expect a work environment where the team is collaborative and open to your ideas, while we keep our collective eye on supporting our customers’ needs.
    • Our team is committed to technical innovation in our product and in the world through customer collaboration, open-source projects, and by continuing to make our product an integral part of our customers’ growth and success.
    • We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
    • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    At Arm, we are guided by our core beliefs that reflect our rare culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary:

    We not I

    • Take daily responsibility to make the Global Arm community thrive.
    • No individual owns the right answer. Brilliance is collective.
    • Information is crucial, share it.
    • Realise that we win when we collaborate — and that everyone misses out when we don’t.

    Passion for progress

    • Our differences are our strength. Widen and mix up your network of connections.
    • Difficult things can take unexpected directions. Stick with it.
    • Make feedback positive and expansive, not negative and narrow.
    • The essence of progress is that it can’t stop. Grow with it and own your own progress.

    Be your brilliant self

    • Be quirky not egocentric.
    • Recognise the power in saying ‘I don’t know’.
    • Make trust our default position.
    • Hold strong opinions lightly.


    ARM Benefits


    Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

    • Annual Bonus Plan
    • Discretionary Cash Award
    • Contributory Pension
    • Insurance, Medical, Life & Personal accident
    • Holiday, 25 days annual leave
    • Sabbatical, 20 business days every four-year of service
    • Volunteering, One (1) paid working day each year (TeamARM)
    • Others, subsidized meal, gym, team and social events

    About Arm

    Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

    With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

    About the office

    The Arm Bangalore office employs staff from the Architecture & Technology, CPU, Physical Design, Systems & Software and Administrative Support teams. Located at a height of over 900 m (3,000 ft) above sea level, Bangalore is known for its pleasant climate throughout the year which makes it suitable for a variety of outdoor sports in the numerous parks and gardens that dot the city.

    Bangalore, India
    Arm Embedded Technologies Private Ltd.
    Bagmane World Technology Center - SEZ
    Citrine Block, 5th and 6th Floor
    Marathahalli Outer Ring Road,
    Bangalore - 560 048.

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