• students/interns
  • contractors
  • consultants
  • temporary
  • graduate
  • experienced professionals
  • Category 1
  • Category 2
  • Category 3
  • Category 4
  • Category 5
  • Category 6
  • Country 1
  • Country 2
  • Country 3
  • Country 4
  • Country 5

    Software Asset Management Analyst

    • 17588
    • Information Technology
    • Experienced Professionals
    • Administration
    • Information Technology
    • UK
    • Cambridge


    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Job Description

    About the role 

    Are you passionate that company software is effectively managed, controlled and protected? Do you love working with colleagues to maintain and improve SAM best practice and ensure consistent asset management practices are followed? Do you like going home feeling you have achieved something good? This could be the meaningful and interesting job for you: supporting ARM, an industry leading and rapidly growing business!

    We are seeking a dedicated individual to work within the IT Service Operations team. You will be part of a team who are responsible for the correct operation of asset management processes in Enterprise IT.

    Key Responsibilities of the role:

    • Process service requests for software purchases and renewals using ServiceNow and upload agreements and license entitlements in Snow License Manager
    • Maintain data in Snow License Manager and ServiceNow CMDB, create ad hoc licencing reports, as well as creating and running Effective Licencing Position statements. Perform routine checks to ensure ongoing availability of the SAM tools
    • Reduce the overall spend on software assets through the recovery of unused software, and to perform supplier and license reviews to identify risk and opportunities to ensure the best licensing model is procured
    • You will be involved in application steering groups and assist in driving the development of SAM strategy and roadmap; and help, manage and communicate SAM procedures and identify improvements to ensure they are effective and efficient in delivering value to Arm.
    • Assist in vendor audits and perform internal SAM audit activities.

    Job Requirements

    Essential Skills & Experience:

    • Minimum of 3 years Software Asset Management experience with Snow Licence Manager 8 experience
    • Licensing knowledge of major vendors (Microsoft, Oracle, SAP, VMware, IBM, Adobe etc.) and experience assisting with vendor audits
    • ITIL (v3) Foundation
    • Process management experience in an IT environment that utilises agile delivery and ITIL, with recent experience of SAM
    • Ability to produce written material and reports to a high standard
    • You are an excellent forward-thinker with great communication and interpersonal skills.
    • You have good attention to detail and accuracy
    • You are enthusiastic and self-motivated, with a can-do attitude, and can juggle conflicting and changing priorities whilst meeting deadlines
    • You can work unsupervised and as part of a team

    Desirable background:

    • ITIL 3 Intermediate Certification in Service Operations or equivalent
    • iSEB SAM Essentials or SAM Practitioner and Solid understanding of ISO19770
    • Experience of ServiceNow and SAP Ariba
    • Experience of operating across the Service Management Lifecycle and within a SIAM Model
    • Experience of HAM & SACM 

    What are the desired behaviours for this role?

    At Arm, we are guided by our core beliefs that reflect our unique culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary:

    We not I 

    • Take daily responsibility to make the Global Arm community thrive
    • No individual owns the right answer. Brilliance is collective
    • Information is crucial, share it
    • Realise that we win when we collaborate — and that everyone misses out when we don’t (what does collaborate)

    Passion for progress 

    • Our differences are our strength. Widen and mix up the pool of people you connect with
    • Difficult things can take unexpected directions. Stick with it
    • Make feedback positive and expansive, not negative and narrow
    • The essence of progress is that it can’t stop. Grow with it and own your own progress

    Be your brilliant self 

    • Be quirky not egocentric
    • Recognise the power in saying ‘I don’t know’
    • Make trust our default position
    • Hold strong opinions lightly 

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


    ARM Benefits


    Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

    • Annual Bonus Plan
    • Discretionary Cash Award
    • Group Personal Pension Plan with enhanced company contribution
    • Medical, Travel, Health & Life Insurances
    • Holiday, 25 days annual leave with option to buy an additional 5 days per year
    • Sabbatical, 20 paid days every four-year of service
    • Volunteering, One (1) paid working day each year (TeamARM)
    • Varies by location: cycle to work, free car parking, gym on site, team and social events

    About Arm

    Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

    With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

    About the office

    At our global HQ in Cambridge, England we house the majority of our engineering and our corporate groups that deliver our extraordinary success. As a world-renowned university town, Cambridge boasts both a beautiful countryside and a historical town center. Local activities include punting on the River Cam and the many museums that reside within Cambridge University.

    Cambridge, UK - Global HQ
    Arm Ltd.
    110 Fulbourn Road
    GB-CB1 9NJ
    See on Google maps