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    Field Application Engineer

    • 17564
    • Sales
    • Experienced Professionals
    • Sales
    • Worldwide Sales
    • USA
    • Austin (TX)
    • USA


    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Job Description

    ARM’s Secure Identity and IoT Connectivity Management Team is expanding, and we are hiring a new Pre-Sales Engineer (FAE / Solution Architect).  We are looking for a candidate with deep technical understanding of smart card technologies, cellular device and network deployments, and experience in large scale enterprise server technologies.

    If you are a fast learner, can adapt quickly, interested in IoT, love presenting and interacting with customers on both a business and technical level, and are a fun person to work with – we want you in our team!


    Job Requirements

    Scope of the role:

    Working with the Secure identity and Connectivity Management Sales, Business Development, Product Management, Marketing and other groups, you will work to drive adoption & revenue of Arm’s Secure Identity and Connectivity Management group offerings.

    Job requirements:

    Sales Enablement:

    • Articulate and educate customers on the value proposition of Arm's services
    • Responsible for driving deeper level technical requirements during sales process in order to scope and estimate the project.
    • Amalgamate requirements into a clearly defined solution which may be used in the pre-sales process (high level, non technical)
    • Defining project scope, designing initial high-level solution architecture and estimating level of effort.
    • Collaborate with Arm Sales Managers, customers and other Arm teams to oversee technical responses to RFIs, RFPs and tender bids.
    • You will be the “customer voice” towards our Product and Engineering groups, articulating customer and field requirements, and “ARM’s voice” towards the customer, explaining how to use current and planned capabilities.


    You will build deep technical and business relationship with customers, and also have Arm’s Product Managers and Engineers to assist.


    Account support:

    • Collaborate with customers to ensure their requirements are in scope of solution - define areas of professional services
    • Define statements of work
    • Work closely with Arm Project and Product Managers as well as the Arm Deployment Team to ensure successful planning and execution of customer-related projects and technical work
    • Define acceptance testing process post-delivery to ensure customer satisfaction

    Technical support:

    Answer the technical queries coming from customers in the Secure Identity, Connectivity Management domains, and Arm’s wider IoT services and solution offerings.


    • Experience in a technical & customer facing role.
    • Technical understanding of Smart Card Technologies
    • Hands on experience with Smart Card products, tools, technical standards
    • Knowledge of cryptographic systems and functions
    • Knowledge of SIM/eSIM and 3GPP cellular device / network architecture, protocols, service provisioning, connectivity management platforms
    • Technical understanding of Enterprise Software and familiarity with related software services (SaaS), ideally within the IoT and/or mobile telecoms contexts
    • Experience and connections from working with wireless OEMs in various industry verticals (e.g., Telecoms, Utilities & Energy, Connected Spaces, and Transportation, Logistics & Retail).
    • Presentation and listening skills with varied audience types and sizes.
    • Ability to articulate new and complex product offerings; ability to synthesize multiple viewpoints, perspectives and opinions with objective and impartial analysis to solve problems, gain consensus, and drive decisions.
    • Organised and flexible; problem solver; self-starter with “can do” attitude.
    • Willing to travel
    • Experience with embedded systems development
    • Good knowledge of software programming
    • Bachelor’s degree in CS / EE or other relevant discipline

    At Arm, we are guided by our core beliefs that reflect our rare culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary:

    We not I

    Take daily responsibility to make the Global Arm community thrive.

    No individual owns the right answer. Brilliance is collective.

    Information is crucial, share it.

    Realise that we win when we collaborate — and that everyone misses out when we don’t.


    Passion for progress

    Our differences are our strength. Widen and mix up your network of connections.

    Difficult things can take unexpected directions. Stick with it.

    Make feedback positive and expansive, not negative and narrow.

    The essence of progress is that it can’t stop. Grow with it and own your own progress.

    Be your brilliant self

    Be quirky not egocentric.

    Recognise the power in saying ‘I don’t know’.

    Make trust our default position.

    Hold strong opinions lightly.

    ARM Benefits


    Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

    • Annual Bonus Plan
    • Discretionary Cash Awards
    • 401(k), 100% matching on first 6% eligible earnings
    • Medical, Dental & Vision, 100% coverage for employee only, shared cost for dependents
    • Basic Life and Accidental Death and Dismemberment Insurance (AD&D)
    • Short Term (STD) and Long Term (LTD) Disability Insurance
    • Vacation, 20 days per year with option to buy 5 more.
    • Holidays, 13 days per year
    • Sabbatical, 20 paid days every four-years of service
    • Sick Leave, 7 days per year
    • Volunteering, four hours per month (TeamARM)
    • Office location dependent: café on site, fitness facilities, team and social events
    • Additional benefits include: Flexible Spending Accounts for health and dependent care, EAP, Health Advocate, Business Travel Accident Program & Commuter programs.

      ARM, Inc. (USA) participates in E-Verify. For more information, please refer to www.dhs.gov/E-Verify

    About Arm

    Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

    With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

    About the office

    The Arm Austin office employs staff from across all divisions of ARM and is considered the engineering hub for North America. Austin has the nickname of “Silicon Hills” thanks to the high number of tech companies in the area, and is also known as the “Live Music Capital of the World". Events such as South by Southwest, Austin City Limits Music Festival and the F1 Grand Prix are but a few of the many activities that make Austin a top destination for both residents and travelers.

    Austin, TX USA
    Arm Inc.
    Encino Trace
    5707 Southwest Pkwy
    Bldg 1 Suite 100
    Austin, TX. 78735

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