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    Enhanced Support Team Leader

    • 16046
    • Information Technology
    • Experienced Professionals
    • Administration
    • Information Technology
    • UK
    • Cambridge


    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Job Description

    Could you lead a global team of dedicated engineers to ensure our senior IT leaders are delighted every single day with the IT we provide them?

    As the Enhanced Support Team Leader within Arm you will develop a team focusing on end user experience of IT across our senior leadership team. You will have the accountability for supporting our exec team within Arm across Windows, Mac and Linux, striving to continually excel in everything the team delivers.

    You will act as the champion for the strategic direction of enhanced support and its consistent delivery across the group. This will include defining and managing the budget as well as working closely with our strategic partners to deliver and develop the support offering.

    Initially managing a team of 3 direct reports across the globe you will work with the head of End User Computing to provide a 24 by 7 enhanced support to our top decision makes where ever they are in the world.

    What will I be accountable for?

    • The definition of the enhanced support offering within Arm and the delivery of that vision.
    • You will represent the human face of technology to the key decisions makers within Arm.
    • Ensuring appropriate support is provided to senior leadership meetings, conferences and events both on and offsite.
    • Designing and maintaining a reciprocal relationship across our key platform owners and 3rd party suppliers to deliver excellence in support.
    • You will be the face of IT for all the Technology interacted with by the most influential people in arm from phones to laptops, meeting rooms to conferences and all the services that run on them
    • Accountable for the support of technology however and wherever it is used by the people you support

    Job Requirements

    What skills, experience and qualifications do I need?

    • Experience of team leading and mentoring in a geographically diverse organisation
    • Proven track record in dedicated support of key decision makers
    • Track record of thinking on your feet and dedication to ensure success
    • A passion to personalise and own the outcomes and success of you and your team.
    • Experience of consistent and concise communication across all levels of business and technology.
    • Ability to support all forms of technology from laptops to audio video and everything in between.
    • At least 4 years front line experience of front line hands online support in a technology or similar enterprise.

    We not I

    • Take daily responsibility to make the Global Arm community thrive
    • No individual owns the right answer. Brilliance is collective
    • Information is crucial, share it
    • Realise that we win when we collaborate — and that everyone misses out when we don’t

    Passion for progress

    • Our differences are our strength. Widen and mix up the pool of people you connect with
    • Difficult things can take unexpected directions. Stick with it
    • Make feedback positive and expansive, not negative and narrow
    • The essence of progress is that it can’t stop. Grow with it and own your own progress

    Be your brilliant self

    • Be quirky not egocentric
    • Recognise the power in saying ‘I don’t know’
    • Make trust our default position
    • Hold strong opinions lightly

    Arm has a responsibility to ensure that all employees are eligible to live and work in the UK.


    ARM Benefits


    Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

    • Annual Bonus Plan
    • Discretionary Cash Award
    • Group Personal Pension Plan with enhanced company contribution
    • Medical, Travel, Health & Life Insurances
    • Holiday, 25 days annual leave with option to buy an additional 5 days per year
    • Sabbatical, 20 paid days every four-year of service
    • Volunteering, One (1) paid working day each year (TeamARM)
    • Varies by location: cycle to work, free car parking, gym on site, team and social events

    About Arm

    Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

    With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

    About the office

    At our global HQ in Cambridge, England we house the majority of our engineering and our corporate groups that deliver our extraordinary success. As a world-renowned university town, Cambridge boasts both a beautiful countryside and a historical town center. Local activities include punting on the River Cam and the many museums that reside within Cambridge University.

    Cambridge, UK - Global HQ
    Arm Ltd.
    110 Fulbourn Road
    GB-CB1 9NJ
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