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Job Details

Field Service Engineer - DC Metro Area
  • Job ID: 19318
  • Functional Area: Engineering
  • Position Type: Full-Time Regular
  • Experience Required: 1 - 3 Years
  • Hours of Work: 40
  • Shift:
  • Location: Home Office
  • Division: MMA - Materials Analysis Division
  • Education Required: Associates Degree
  • Relocation Provided:
  • Travel Percentage: 70.00


Position Description:
Gatan, an AMETEK business, that was acquired in 2019 for $925M, is a high technology company and a recognized world leader in the design and manufacture of state-of-the-art electron microscopy equipment.

There is always more to see. And when you’re working with electron microscopy, the closer you can get to your sample, the more of its secrets it will reveal. That’s why at Gatan we have spent the last 50 years working with our customers to push the boundaries of what can be done with electron microscopy. Together, we have invented new approaches to problems that deliver fresh understanding.

With state of the art cameras, imaging energy filters, specimen preparation equipment and other EM products and solutions, we take the most powerful microscopy on earth and make it work even harder for you.

The Field Service System Engineer is responsible for on-site repair or services of Gatan specimen prep, imaging and analytical systems at the customer site. The ideal candidate will live in close proximity to the Washington DC Metro Area.

ESSENTIAL SKILLS AND RESPONSIBILITIES:

On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Gatan products.
Ensure repaired systems meet operating specifications, documenting service performed.
Propose design enhancements and improvements.
Read and interpret schematics and electrical diagrams through to the component level.
Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.
Document work performed in a service report.
Complete billing or warranty documentation as needed.

Position Requirements:
QUALIFICATIONS:
Experience with current Personal Computer Windows Operation System (OS) software installation and configuration.
Must be a self-starter, able to work with minimal supervision in an isolated environment.
Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.
Ability to work on complex learning and development problems as well as teach highly technical information is essential.
Ability to interface with people at all levels.


EDUCATION/EXPERIENCE:
Associate’s Degree in Electronics or equivalent experience.
Bachelor's Degree, preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Approximately 70% domestic and international travel.
This position will be based remotely in Ohio.
Constantly stand and walk throughout the workday.
Frequently reach with hands and arms; use hands to manipulate, handle, or feel material.
Frequent repetitive motions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.