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IT Services Portfolio Manager
  • Job ID: 182
  • Department: IT Operations
  • Work Schedule: Urban
  • Salary Band: N
  • Minimum Experience: 5 years
  • Minimum Education: 4-Year Degree
  • Relocation Provided: Yes
  • Closing Date: Jun 11, 2023
  • Number of Openings: 1
  • Employment Type: Fulltime-Regular
  • Contributor Level: Manager
  • Location: Anchorage
  • Facility: Corporate Headquarters

Accountabilities and Specific Requirements:
WORK LOCATION:  Anchorage 

SCHEDULE:  This is Anchorage based positions on an urban schedule of a 40-hour week or 9/80-work schedule.


The IT Services Portfolio Manager reports to the CIO and is responsible for the entirety of the IT Services Portfolio end-to-end, in terms of its/their strategy and strategic alignment, definition, description, user satisfaction, key performance indicators, financial performance/budgets, and value of the service(s) to the business.  Manages a team of employees (which includes IT Services Owner leads).  Represents a critical role when/as the IT organization transitions to a service optimized operating model.  Develops and executes short to mid-term (1-3 years) IT Services Portfolio strategies, and operational direction of the IT Services Owners group.  Proactively leads, participates, and serves as a liaison/negotiator/mediator/broker between business stakeholders and the IT Service Delivery function, to optimize services in terms of (i) what the business wants/needs, (2) its ability and/or willingness to pay/invest/allocate resources, and (iii) the IT Service Delivery function's ability to deliver.  Defines and guides the nature and scope of IT Services, shaping, forecasting, and monitoring demand and consumption/utilization for each service; and works closely with IT Service Delivery and other planning groups to plan capacities accordingly.  Runs IT Services "like a business" -- for example, by defining cost allocation, cost recovery, and pricing plan(s), and regularly monitoring, assessing, and adjusting service levels (i.e., SLAs) from a business-value perspective, including ability and capacity of IT Service Delivery.  Negotiates and guides Services Owners regarding the allocation of costs from IT Service Delivery processes that are shared across services.  Regularly creates and guides services strategy, improvement plans, and roadmaps in terms of people, processes, and culture in addition to platforms/technology, and continually seeks to improve adoption, utilization, optimization, and value-achievement of services consumption by the organization, notably through ongoing change management approaches.  Centers services strategy innovation on simplification, optimization, standardization, and organizational change, not just but in addition to potential enhancement(s).  This role continually seeks out opportunities that enable and deliver streamlined and simplified business processes, and methods that drive efficient use of resources across the organization.  Requires the ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.  Problems faced are often complex and require extensive investigation and analysis.  The IT Services Portfolio Manager include:
  • Manages a team of experienced professionals who exercise latitude and independence in assignments (e.g., IT Services Owner leads)
  • Accountable for all aspects of the business-facing IT Services Portfolio (i.e., their strategy and strategic alignment, definition, description, user satisfaction, key performance indicators, financial performance/budgets, and value of the services to the business)
  • Adapts IT Services Portfolio plans and priorities to meet service and/or operational objectives including financial performance
  • Applies understanding of the business and how the IT Services Portfolio integrates with and supports the achievement of enterprise-wide and departmental objectives
  • Identifies and solves technical and operational problems; understands and recognizes the broader impact across the department and the organization
  • Is guided by company and departmental plans and strategies, adapting, and optimizing the team’s ability to achieve service, quality, performance, and/or timeliness objectives
  • Guides and influences others either internally or externally to adopt a different point of view

MINIUMUM QUALIFICATIONS:  Applicant must meet or exceed these minimum job requirements to apply for this position.

  • Bachelor’s Degree in Management, Business, IT, or a related field *
  • 5 years direct or related experience
  • Knowledge and experience in project management
  • Advanced written and verbal communication skills
  • *Note:  Additional related exempt level experience above the minimum may be substituted for the education requirement


  • Master’s degree in IT Technology or related
  • Information Technology Infrastructure Library (ITIL) Certification
  • Six Sigma 

Position Description:
This position emphasizes an entrepreneurial spirit, independent and creative thinking, and leadership through collaboration with the ability to influence.  Comfortable being uncomfortable, navigating ambiguity, and leading toward and seeing change as opportunity.  Exhibits persistence and tenacity in pursuit of strategic objectives.  Demonstrable experience engaging all levels of the organization in an effort to continuously improve the business value delivered by IT service(s), and in aligning service strategies and actions to company strategic objectives.  Guides and influences others either internally or externally to adopt a different point of view.


  • Interpersonal Communications
  • Business management
  • Analysis & Problem Solving
  • Financial Management
  • Contract Management
  • Information Technologies
  • Information Management
  • Project Management
  • Planning
  • Economic Analysis
  • Act with Discipline
  • Be prepared to work and arrive to work rested. Complete all pre-job planning steps. Complete all training and qualifications. Follow all required processes and procedures and use the right tools for the job. Complete all post-work activities.
  • Take a System View
  • Assess how a task can impact others, seek input, and make all necessary notifications.
  • Make Sound Decision
  • Involve the right people at the right time. Identify if conditions change and act accordingly.
  • Learn, Improve, Innovate
  • No task on TAPS is routine; be alert to emerging risks.  Communicate hazards and share lessons learned from past experiences
  • Speak Up, Step Up
  • Alyeska fully supports the authority of every TAPS worker to speak up, take action, and stop work, regardless of role or responsibility. Participate in developing and implementing solutions.
  • Employment with Alyeska is contingent upon successfully passing a background investigation and, in some cases, a Physical Fitness Test and Medical Exam specific to the role for which you are applying. Alyeska also requires pre-employment urinalysis drug testing for all positions. A positive drug test makes you ineligible for employment with Alyeska and on TAPS. 

  • Please note, Alyeska does not seek or accept any genetic information as part of the drug testing procedure or any other process that could directly or inadvertently provide genetic information (family medical history).


  • Federal Law requires all employers to verify identity and employment eligibility of all persons hired to work in the United States. Alyeska Pipeline Service Company participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S Department of Homeland Security and Social Security Administration records to confirm employment eligibility.


  • The Alyeska Valdez Marine Terminal (VMT) is a regulated facility, and the employee hired to work on the VMT or to provide emergency support or other approved work for the VMT will be required to have a Transportation Worker Identification Credential (TWIC). For more information about this Federal credential access the Web site listed below. The successful candidate for this job will be notified if a TWIC will be required and will then be responsible for enrolling and obtaining a TWIC prior to their hire date.

Alyeska Pipeline is a drug-free and alcohol-free workplace.