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Job Details

IT Service Delivery Manager
  • Job ID: 162
  • Department: IT Operations
  • Work Schedule: Urban
  • Salary Band: N
  • Minimum Experience: 5 years
  • Minimum Education: 4-Year Degree
  • Relocation Provided: No
  • Closing Date: Jan 31, 2023
  • Number of Openings: 1
  • Employment Type: Fulltime-Regular
  • Contributor Level: Professional
  • Location: Anchorage
  • Facility: Corporate Headquarters

Accountabilities and Specific Requirements:

SCHEDULE:  This is Anchorage based positions on an urban schedule of a 40-hour week or 9/80-work schedule.


The IT Service Delivery Manager reports to the Chief Information Officer; the IT Service Delivery Manager’s responsibilities include:

  • Manages team and partner(s) to deliver IT infrastructure, service desk, operations, and application technical services in a reliable, efficient, cost-effective, and process-driven manner.
  • Delivers predictable, repeatable outcomes for fundamental, core IT processes, as well as an adaptive IT infrastructure that can accommodate changing enterprise requirements. 
  • Plays a key leadership role in helping Alyeska enhance business performance through information and technology.
  • Leads the back-office of IT; the IT Service Delivery Manager engineers, delivers, measures, and strives to continuously improve IT technical processes, and service delivery performance
  • Partners and collaborates to ensure IT service delivery activities, strategies, performance, and priorities are aligned with the business-facing front-office functions of IT.
  • Measures and strives to continuously improve IT service delivery metrics through coaching, leadership, process improvement, and change management activities.
  • Develops and executes communication and change management plans and activities.
  • Plans and executes technology initiatives.


MINIUMUM QUALIFICATIONS:  Applicant must meet or exceed these minimum job requirements to apply for this position.

  • Bachelor’s Degree in Management, Business, IT, or a related field *
  • 5 years direct or related experience in technical management
  • Advanced knowledge and experience in project management; technical understanding including hardware, software, network, infrastructure, security, etc.
  • Ability to providing technical guidance to team
  • Advanced written and verbal communication skills
  • *Note:  Equivalent experience relevant to job responsibilities may substitute for education


  • Master’s degree in IT Technology or related
  • Pipeline or related oil and gas industry experience
  • Experience managing IT back-office, operations, or IT service delivery teams, and/or managed service providers (MSPs)
  • Project Management experience
  • Change Management experience
  • Strategy development, road-mapping, and execution
  • Experience in technical writing (e.g., assessments, requirements, workflows, economic analysis, executive presentations, …) 
  • Experience in facilitating and collaborating across disparate disciplines, processes, and locations

Position Description:

  • Analysis and Problem Solving
  • Change Management
  • Process Optimization
  • Cloud Migration and Management
  • Agile Methodologies, Mindset, and Ways of Working
  • Contract Management
  • Financial Management
  • Information Management
  • Interpersonal Communication
  • Strategy and Planning
  • Management/Supervisory
  • Leadership
  • Project Management 
  • Act with Discipline
  • Be prepared to work and arrive to work rested. Complete all pre-job planning steps. Complete all training and qualifications. Follow all required processes and procedures and use the right tools for the job. Complete all post-work activities.
  • Take a System View
  • Assess how a task can impact others, seek input, and make all necessary notifications.
  • Make Sound Decision
  • Involve the right people at the right time. Identify if conditions change and act accordingly.
  • Learn, Improve, Innovate
  • No task on TAPS is routine; be alert to emerging risks.  Communicate hazards and share lessons learned from past experiences
  • Speak Up, Step Up
  • Alyeska fully supports the authority of every TAPS worker to speak up, take action, and stop work, regardless of role or responsibility. Participate in developing and implementing solutions.

  • Alyeska Pipeline Service Company (APSC) requires pre-employment drug testing utilizing hair test collections for all positions. The preferred collection site is from the head (approximately 1/2 inch of hair length necessary).   Head hair testing provides an approximate 90-day window of detection that checks for drug use.  In addition, for Department of Transportation covered positions, APSC will also utilize urinalysis testing. Any positive drug test makes you ineligible for APSC employment.
  • It is important to note that APSC does not seek or accept any genetic information as part of the hair testing procedure or any other process that could directly or inadvertently provide genetic information (family medical history).


  • Federal Law requires all employers to verify identity and employment eligibility of all persons hired to work in the United States. Alyeska Pipeline Service Company participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S Department of Homeland Security and Social Security Administration records to confirm employment eligibility.


  • The Alyeska Valdez Marine Terminal (VMT) is a regulated facility, and the employee hired to work on the VMT or to provide emergency support or other approved work for the VMT will be required to have a Transportation Worker Identification Credential (TWIC). For more information about this Federal credential access the Web site listed below. The successful candidate for this job will be notified if a TWIC will be required and will then be responsible for enrolling and obtaining a TWIC prior to their hire date.

Alyeska Pipeline is a drug-free and alcohol-free workplace.