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Retail Sales Agent I
Job ID #: 8249 Location: NC - New Bern
Functional Area: Retail/Merchandising Department: 6400 - Front Counter
Position Type: Full-Time Regular Education Required: High School Diploma or GED
Experience Required: 1 - 3 Years Relocation Provided: No



JOB SUMMARY

Under close supervision the Retail Customer Care Representative assists customers, primarily in person, in order to provide information about company products and services. Achieves sales objectives by identifying customer needs and selling services. Provides assistance with billing or service questions, process payments and exchange and/or issue Suddenlink equipment.

ILLUSTRATIVE ACCOUNTABILITIES

• Provides quality internal and external customer service surrounding Suddenlink’s values
• Greets and serves customers with the highest degree of courtesy and professionalism
• Determines customer needs in order to sell or upgrade services
• Demonstrates services and educates customers on products and equipment
• Explains bills and Suddenlink policies and procedures concerning prices, billing and service accurately
• Establishes customer accounts using the applicable billing system
• Enters pertinent information accurately to customer accounts including credits, payment and billing information
• Processes customer payments accurately and balances daily transactions according to established cash management procedures
• Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
• Maintains accurate inventory of customer-premise equipment
• Issues and receives, and maintains records of customer-premise equipment
• Troubleshoots service-related problems with customers; tests customer-premise equipment
• May contact customers regarding Suddenlink services
• Adhere to work schedule and additional work hours as required
• Performs other functional area duties, as required to meet business needs



ESSENTIAL JOB FUNCTIONS

• Possess professional verbal, written and interpersonal communication techniques
• Vision acuity required for extensive use with PC, calculator and reference materials
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard calculator, fax and other standard office machines
• Ability to sit or stand for extended periods of time
• Ability to lift and move up to 20lbs.
• Ability to multi task in a fast paced customer focused environment


JOB QUALIFICATIONS

• Required - High school diploma or equivalent
• Required - 1 year SALES experience
• Required - 1 year customer service experience
• Proficiency in using a Windows-based computer
• Ability to prioritize and organize effectively
• Ability to multi-task, in a fast-paced retail environment
• Ability to work independently and with others
• Strong interpersonal communication skills
• Ability to take ownership and initiative to address customer needs
• Excessive knowledge and application of basic mathematics
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Must be able to pass drug and background screenings

WORK EXPERIENCE

• 1 year customer service
• 1 year retail sales experience

WORKING CONDITIONS

• Professional work culture; fast-paced; multi-tasking; customer focused environment
• Ability to work in climate-controlled areas
• Exposure to typical office environment

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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