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Technical Data Analyst II
Job ID #: 6171 Location: TX - Tyler
Functional Area: Technology Department: 4300 - Network Plant and Engineering
Position Type: Not Indicated Education Required: High School Diploma or GED
Experience Required: 3 - 5 Years Relocation Provided:

•Sees projects through from analysis through implementation
•Coordinate projects between divisional units as the department and contact center representative
•Provide daily, weekly, monthly and quarterly status reports to team and contact center as needed
•Reviews, analyzes, and evaluates business systems and contact center needs. Works directly with divisional unit leadership to develop requirements for report development and analysis efforts and works with necessary parties to develop detailed technical specifications
•Prepares and documents functional and technical specifications
•Work with business project teams to understand reporting requirements and propose solutions
•Documents and provides knowledge transfer to the rest of the contact center for all solutions
•Analyzes divisional procedures to identify areas for automation, process improvement, etc.
•Ad-hoc reporting (Access, SQL) for all contact center divisions
Project Management:
•Develops and maintains documentation for both new and existing business and system processes
•May support multiple projects while maintaining support of day to day business
•Formulates systems to parallel overall business strategies

•2 -3 years experience Contact Center experience required
•Experience with Windows-based computer and strong knowledge of Microsoft office including Excel, Word, Power Point, Access
•In depth knowledge of databases and SQL languages required
•1 year experience with the appropriate software and tools including one year of research and analytical work
•5 years of productivity based analytical experience
•Strong negotiation, problem solving and analytical skills
•Strong people and relationship management skills
•Ability to prioritize and organize effectively
•Ability to analyze accurately with attention to detail
•Ability to work independently and with others
•Willingness and ability to travel as appropriate

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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