- Dealer/ Customer Liaison Officer

Job Details

Dealer/ Customer Liaison Officer
Job ID 10490 Location Nigeria Division Business Banking Position Category VAF Employment Type Full Time - Permanent Shift No Regulatory Approval Yes Post Closing Date Feb 14, 2013

Position Description

Main Purpose of the Job

• To liaise with the Dealers on various issues with the view of reducing TAT on VAF transactions.
• To liaise with the customer on various issues with the view of reducing the TAT on VAF transaction.
• To liaise with Relationship Managers on various issues with the view of reducing the TAT on VAF transaction.
• Perform administrative functions needed to drive and coordinate VAF budget.
• Attend to customer and dealer’s enquiries on all VAF businesses.

Nature of the Job

• Assists VAF RM in general VAF administration functions – Asset Registration, Lease agreement execution, insurance and other drawdown documentations collation.
• Obtain and collate all relevant supporting documents for draw-down.
• Developing and managing meaningful relationship with key sale staff / RM within personal &
Business Banking , dealers and customers.

Full job details
Division Proposition Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.
Position Description Main Purpose of the Job • To liaise with the Dealers on various issues with the view of reducing TAT on VAF transactions. • To liaise with the customer on various issues with the view of reducing the TAT on VAF transaction. • To liaise with Relationship Managers on various issues with the view of reducing the TAT on VAF transaction. • Perform administrative functions needed to drive and coordinate VAF budget. • Attend to customer and dealer’s enquiries on all VAF businesses. Nature of the Job • Assists VAF RM in general VAF administration functions – Asset Registration, Lease agreement execution, insurance and other drawdown documentations collation. • Obtain and collate all relevant supporting documents for draw-down. • Developing and managing meaningful relationship with key sale staff / RM within personal & Business Banking , dealers and customers.
Required Skills and Qualifications Planning •Planning is a routine function generally on a daily, weekly & monthly basis with regular activity cycles. Decision making •Able to take the initiative with limit of authority •Consider all the facts, options and outcomes prior to making decision •Sound application of experience, discretion and judgment are required •Able to follow laid down regulations, policies and procedures as well as operate within VAF & Credit risk parameters at all time Knowledge •First degree in any related field •Basic knowledge of Asset Finance. •Experience in relationship management •Good knowledge of financial statements and credit risk analysis.
Required Competencies Personal Competencies •Good Verbal & written communication skill. •Being proactive. •Problem solving style. •Acts with integrity. •Shows resilience. •Guards against arrogance. •Good team player. •Results-oriented, adheres to turn-around times. •Methodical and accurate. •Ability to convey factual information clearly. Experience •1 – 2 years banking experience, with exposure to relationship management.
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.

Terms and Conditions

Dealer/ Customer Liaison Officer

Division Proposition

Position Description

Required Skills and Qualifications

Required Competencies