StandardAero is looking for a candidate who will be familiar with all contractual and regulatory requirements of the customer. The successful candidate will be responsible for the strong customer relations in addition to the management of assigned customer programs.
The Program Manager will contribute to the development of sales forecasts, budgets, quotes, and other projections, conduct analysis of customer operating data on an ongoing basis to assist with program objectives, coordinate review meetings, and provide regular reporting relating to the contract. Additionally, the individual will provide forecasts of customers’ work to all relevant personnel on an ongoing basis, assist with work progressing through the shop, and perform customer follow-up and dispute resolution on program issues.
Responsible for the management of assigned customer programs and is familiar with all contractual and regulatory requirements of the customer.
Contributes to the development of sales forecasts, budgets, quotes and other projections.
Administer & negotiate annual price increases.
Conducts analysis of customer Operating data on an on-going basis to assist with program objectives.
Coordinates review meetings and provides regular reporting relating to the contract. (Internal and external)
Provides forecasts to all relevant personnel of customers’ work on an on-going basis.
Customer follow-up & dispute resolution on program issues.
Provides feedback to the sales team and BU to assist with qualification of customer needs and the organization’s ability to serve those needs.
Provides management with oral and written reports on the forecasts, customer needs, concerns, interests, market situation, competitive activities and potential for new products and/or services.
Maintains Customer Relationship Management (CRM) and Salesforce dot com databases.
Manages workscopes and approvals for transactions.
Ensures that all information required for shop visits is provided to the internal team.
Assists with review and approval of estimates for work in shop.
Monitors invoices and the process of collection, provides estimate approval for programs and follows up on payments.
Responds promptly to customer requests and requirements, including coordinating requirements for field service personnel. Expedites the resolution of customer problems/complaints.
Monitors actual costs vs CTA, forecasting future costs and coordinating quarterly program reconciliations.
The successful candidate will have:
Post-secondary education or equivalent combination of education and experience (areas include Customer Service, Engineering, Production / Project Management, etc.)
Several years of account management and/or customer service experience. (Experience in an aerospace environment is a definite asset).
Proven customer relationship abilities.
Strong negotiation and conflict resolution skills.
Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
Strong financial analysis skills.
Strong proficiency with PCs and Microsoft office.
Strong knowledge of mechanical systems, including engine applications, technical knowledge of maintenance characteristics, familiarity with assemblies, modules, subassemblies and individual components, and familiarity with product Original Equipment Manufacturer (OEM)/technical manuals is a definite asset.