Your Information. Securely Managed.
Recall offers best-in-class Document Management, Data Protection, and Secure Document Destruction
• The Team Lead will be responsible for all aspects of operations for his/her facilities/market• Meeting or exceeding customer requirements. This position requires a person who embraces customer service with a passion. Working with Account Managers to onboard and grow customer base as required• Coordinating team(s) of Operations Specialists, Route Drivers, or Couriers.• Driving high standards throughout the organization. Driving KPI consistency and improvements• Executing logistics operations flawlessly and obtaining “Perfect Order” status. Ensuring every order is complete and on time.• Maintaining adherence to Recall Standard Operating Procedures (SOPs) which includes Quality Assurance monitoring, tracking and training of team members• Assisting organization to obtain all key performance indicators (KPIs) such as Profit Margin %, Asset Utilization, Service Level Status, and Productivity Levels.• Supporting projects (capital expansion, system conversions, corporate initiatives, etc.) from launch through implementation • Ability to be a resource for all Information Center personnel • Providing performance information and feedback to Operations Managers for performance evaluations and reviews• Demonstrates a high proficiency of ReQuest • Assist in facility management including building shell, racking, fire code compliance • Risk management including safety, SOP compliance, fire code compliance and occupational operating practices.
• Must have a track record of successfully coordinating teams of individuals. • Aggressive about career growth. This position is designed for employee who want to progress on a fast-track career. • A BS degree desired • Operations experience required, logistics experience preferred.• Project experience preferred. • Fleet experience preferred.• Ability to determine optimal solutions to complex problems, issues.• Flexibility to adapt to change in an aggressive, high-growth company.• Ability to manage a fast paced, high activity market is required• What experience will be valued? :• Industry experience • Customer Service and/or account interaction/management• Logistics/Routing experience• Vehicle/facility maintenance• Supervising/training • Operating Systems knowledge• Strong grasp of SOP requirements • Quality Assurance tracking and ability to train team members on SOPs• Must be safety and security-conscious
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