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www.recall.com/about-us/recall-careers
EOE
• The Team Lead will be responsible for all aspects of operations for his/her facilities/market
• Meeting or exceeding customer requirements. This position requires a person who embraces customer service with a passion. Working with Account Managers to onboard and grow customer base as required
• Coordinating team(s) of Operations Specialists, Route Drivers, or Couriers.
• Driving high standards throughout the organization. Driving KPI consistency and improvements
• Executing logistics operations flawlessly and obtaining “Perfect Order” status. Ensuring every order is complete and on time.
• Maintaining adherence to Recall Standard Operating Procedures (SOPs) which includes Quality Assurance monitoring, tracking and training of team members
• Assisting organization to obtain all key performance indicators (KPIs) such as Profit Margin %, Asset Utilization, Service Level Status, and Productivity Levels.
• Supporting projects (capital expansion, system conversions, corporate initiatives, etc.) from launch through implementation
• Ability to be a resource for all Information Center personnel
• Providing performance information and feedback to Operations Managers for performance evaluations and reviews
• Demonstrates a high proficiency of ReQuest
• Assist in facility management including building shell, racking, fire code compliance
• Risk management including safety, SOP compliance, fire code compliance and occupational operating practices.
• Must have a track record of successfully coordinating teams of individuals.
• Aggressive about career growth. This position is designed for employee who want to progress on a fast-track career.
• A BS degree desired
• Operations experience required, logistics experience preferred.
• Project experience preferred.
• Fleet experience preferred.
• Ability to determine optimal solutions to complex problems, issues.
• Flexibility to adapt to change in an aggressive, high-growth company.
• Ability to manage a fast paced, high activity market is required
• What experience will be valued? :
• Industry experience
• Customer Service and/or account interaction/management
• Logistics/Routing experience
• Vehicle/facility maintenance
• Supervising/training
• Operating Systems knowledge
• Strong grasp of SOP requirements
• Quality Assurance tracking and ability to train team members on SOPs
• Must be safety and security-conscious
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