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Job Details
Team Manager - Shared Services
Job ID #: 4290 Location: VA - Richmond, Home Office
Position Category: Accounting/Auditing Department: Accounting
Division: CarMax Home Office Education Required: Not Indicated
Position Type: Full-Time Regular Relocation Provided:
Experience Required: Not Indicated
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The Credit & Collections Team Manager is responsible for the collection and collection-related support activities for one or more categories of receivables, which may include Returned Checks, Repossession, Recovery, Liens Not Recorded and/or New Car Receivables.  The position supervises professional level associates.

• Manage, lead and develop a team of associates through timely performance feedback delivered during day-to-day observations, periodic file reviews and an annual performance evaluation. The Team Manager is responsible for creating individual development plans and setting business objectives designed to enhance and assist associate growth
• Oversee collection and support activities, including compliance with policies and procedures, analysis & reporting, workload balancing, and review of collection files and attorney correspondence
• Lead and participate in projects with internal and external business partners (stores, home office departments, finance companies and vendors) to support business needs and promote continual process improvement
• Engage with internal and external business partners to resolve collection issues
• Perform and review accounting activities, including approving ACH payments, invoices, Journal Entries and account reconciliations
• Administrative duties and projects as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to motivate, inspire and gain buy-in from managers and associates
• Ability to build and maintain strong relationships within immediate area of business, and when necessary, identify resources in other areas of the business that can be utilized
• Ability to determine customer-specific needs and put forth actions to meet those needs
• Ability to organize and prioritize work effectively, and manage own time to meet goals/objectives
• Ability to develop and execute a plan with minimal direction
• Ability to develop and promote other associates for organizational needs
• Ability to understand latest industry trends and their potential impact for CarMax


• Four year degree in Accounting and/or Finance; In lieu of degree five years of progressive accounting experience
• One or more years of experience leading teams to achieve common goals, including managing direct and/or indirect reports
• Project management experience is preferred but not required
• Computer skills: Proficient in Microsoft Office - Excel & Word as well as Access preferred

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