Job Description

The Field Application Engineer (FAE) is an integral part of the Korea sales force, reports to the Korea FAE manager and works as a part of APAC FAE team. The primary responsibility is to coordinate all of technical pre-sales and design-in activities in Samsung account including Samsung oversea RnD centers, the FAE will be closely working with Samsung account team to develop and carry out technical pre-sales and design-in strategies on Samsung account.
Acting as a technical account manager, the FAE is also responsible for monitoring and coordinating the post-sales support to his/her customers as directed by the FAE manager.
It is important that the FAE develops sound professional relationships with the key engineers, architects, and decision-makers at his/her customers both internally and externally. It is also important that the FAE can create, report, and execute on key account strategies aimed at growing the business within these customers.
The FAE will also participate in developing solution or services for Samsung account and will be involved in supporting ARM Korea and partner events. The FAE is basically expected to maintain a high standard of technical knowledge in relation to our products, services, and competitors.

Critical Success Factors

• Full understanding of customer business and technical development plans
  
• Sound personal relationships with key technical decision-makers at customers and a good understanding of commercial relationships
  
• Strong coordination and communication with internal colleagues to satisfy customer requirements
  
• Wide and high level knowledge of semiconductor, development process, and supply chain
  
• Development of strong relationships with assigned Sales Managers as well as Marketing and Engineering teams
  
• Ability to identify customer requirements and effectively feed such information back to ARM colleagues and divisions
  

Job Requirements

Technical Skills

• BS Computer Engineering, Computer Science and Electrical Engineering. Master’s degree is a plus
  
• 7+ years experience in SoC design, SoC-based system or relevant developments
  
• Experience of supporting SoC design, SoC-based system or relevant developments
  
• Understanding of the hardware and software design process
  
• Understanding of ARM technologies
  
• Wide level of knowledge of ARM products and semiconductor development flow
  
  Commercial Skills
  
  
  
  • Dynamic, self-starting individual with the ability to excite and instill confidence in customers about ARM technologies and products
    
  • Willingness to take ownership of a problem and obtain solutions
    
  • Strong ability to understand customer’s business and technical development plans
    
  • Ability to work in a multinational environment
    
  • Good organizational skills and strong team player
    
  • Excellent interpersonal and communication skills at all levels: able to communicate at a detailed or high level, as situation requires
    
  • Good presentation skills, able to clearly express technical concepts
    
  • Previous customer-facing experience like FAE or customer interaction experience is a plus
    
  
  
  Personal Skills
  
  
  
  • Excellent spoken and written English
    
  • Native Korean speaker
    
  • Strong desire to grow sales and win business
    
  • Positive, “can do” attitude
    
  • Self-motivated, dependable, and prompt
    
  • Flexible, willing to adapt to changing responsibilities and assignments
    
  • Good communicator, personable.
    
  • Capable of working as a team player
    
  • Ethical, honest, and trustworthy
    
  • Willing to travel both domestically and internationally, approximately 30% of time
    
  
  
  ARM accredited engineer (AAE) is a plus.
  http://www.arm.com/zh/support/arm-accredited-engineer/index.php

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